Summer Seasonal Ambassador - Toronto Eaton Centre

Lush Handmade Cosmetics•Toronto, ON

7d•Onsite

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that encourages repeat customers. The role involves providing personalized product recommendations and sharing knowledge to create unique and memorable experiences for every shopper. For Seasonal Ambassadors, the position is about making a positive impact on the world, one bar at a time.

Requirements

Excellent customer service skills
Flexibility to adapt to changing situations and priorities in a fast-paced environment
Knowledge and passion for skincare, natural beauty, and ethical business
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Nice To Haves

Experience with consultation-based customer service models
Strong problem-solving skills to address issues that arise in day-to-day operations
Experience working in a team environment
Experience working in skincare or cosmetics
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French, or other languages

Responsibilities

Utilize StoreForce dashboard results and seek feedback to exceed sales goals, taking ownership of results and actively working to grow contribution to the store’s overall sales.
Consistently deliver a world-class customer experience by connecting with customers, identifying their needs through attentive listening and open-ended questions, and demonstrating product benefits and features.
Educate customers on Lush brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging, articulating these values in the shop and through community engagement.
Continually expand product knowledge with ongoing learning about Lush products, ingredients, and unique benefits to confidently make informed product recommendations.
Utilize Lush resources to develop effective sales techniques and product knowledge, taking ownership of development, assessing performance, and actively seeking feedback and opportunities for improvement.
Encourage open communication and actively listen to team members’ perspectives related to diversity, equity, inclusion, and belonging (DEIB), fostering a sense of belonging through teamwork and collaboration.
Be punctual, reliable, and present at work, actively participating in teamwork, prioritizing wellbeing by taking breaks, and staying up-to-date with company news.
Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales to improve the customer experience.
Ensure company standards are practiced for opening and closing, product integrity, respectful workplace, and health and safety.