Seasonal Administrative Assistant

The Maryland-National Capital Park & Planning Commission•Cloverly, MD

23h•Hybrid

About The Position

Montgomery Parks’ Maydale Nature Classroom is seeking a Seasonal Administrative Assistant to assist with the daily operations of the nature classroom. This role will involve answering patron inquiries via email and phone, updating the Maydale website and Google Business pages, assisting with budget tracking, processing program registrations and refunds, and creating promotional materials like program fliers and bulletin boards. The position is part-time, year-round, with flexible hours (2-5 hours per week) and check-in meetings scheduled Monday-Friday. Maydale Nature Classroom focuses on connecting community members with nature and each other, and is part of The Maryland-National Capital Park and Planning Commission (M-NCPPC), a recipient of multiple NRPA Gold Medal Awards.

Requirements

High School Diploma or GED
Two (2) years of experience in Customer Service
An equivalent combination of higher education and experience may be substituted, which together total two (2) years.
A positive attitude, strong initiative, and exemplary customer service skills.
Skilled in collaboration, adaptability, creativity, and problem-solving.
Skilled in effectively communicating concepts so that others can understand them.
Experience and/or ability to work and interact well with people of diverse backgrounds.

Nice To Haves

Knowledge of Microsoft Excel and Word
Previous experience in data entry
Ability to communicate in another language is a plus.

Responsibilities

Creates promotional program fliers using the Montgomery Parks Canva account
Uses VSI to assist patrons with registrations, refunds, and purchases
Cross-references purchases with Budget Tracking systems
Works with the Lead Naturalist to assist customers by checking the Maydale Nature Classroom email inbox
Updates Google Business with programs and events
Updates the Maydale Website when needed
Attends Maydale and Brookside Nature Center staff meetings and division-wide interpretation meetings and provides input as requested
Works with other staff to ensure the Nature Classroom is an enjoyable and welcoming place for all visitors
Ensures indoor and outdoor spaces are clean, organized, and safe for visitors at the start and end of each day
Communicates with visitors, program participants, volunteers, and co-workers courteously and accurately