Season Pool Host/Hostess
About The Position
Four Seasons is a company driven by its people, dedicated to creating exceptional experiences for guests, residents, and partners through a commitment to luxury and genuine heart. They foster a world-class employee experience and company culture, believing in recognizing familiar faces and treating everyone with respect. The purpose is to enrich life by connecting people to the world around them. The Beverly Wilshire, Beverly Hills, a legendary property since 1928, is situated at the intersection of Wilshire Boulevard and Rodeo Drive, offering designer shopping, fine dining, and picturesque views. The hotel is seeking a Seasonal Full-Time Pool Host who is passionate about excellence and enthusiastic. This role is pivotal in shaping guest and employee experiences by providing exceptional knowledge and service. The position is seasonal, with an expected end date in late September 2026, subject to business needs. Beverly Wilshire invites individuals to join their talented team to deliver thoughtful Four Seasons care.
Requirements
- Applicants are required to have high organizational skills.
- Speaking, writing and reading English is required.
- Positive attitude and willing to learn is necessary.
- This position requires an applicant with a flexible schedule and the ability to work different shifts, weekends and holidays.
Nice To Haves
- Computer knowledge
- Good communication skills
- Previous experience of 2 years desired
Responsibilities
- Welcomes, greets and seats guests in a gracious, accommodating, and professional manner, ensuring 100% guest satisfaction.
- Works quickly in high-volume environment and has the ability to handle multiple tasks at once.
- Set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the pool.
- Open the pool for business at the prescribed time each shift.
- Inspect the cleanliness of each section of the pool and cabanas and make necessary improvements as well as check each table prior to opening to ensure its proper set.
- Pick up the daily menus and insert them properly in their covers.
- Inspect every menu and list to ensure proper condition and appearance.
- Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.
- Know the server sections, their daily assignments, their personal timing patterns and their maximum workload capacity.
- Maintain a station chart and cover count for the restaurant.
- Ensure you conform to the standards of service and personally ensure each guest receives the highest quality of service.
- Handle guests without reservations or those waiting for others to join them.
- Handle lost and found items.
- Seat reservations promptly at a table pre-set for the number in the party.
- Hold chairs for guests as often as possible when seating them.
- Assist with providing guest lounge chairs.
- Address guests by name.
- Address a guest dissatisfaction immediately and inform the manager of the action taken.
Benefits
- Opportunities to build a successful career with global potential
- Access to a robust benefit plan
- Opportunity to engage in diverse and challenging work
- Derive a sense of pride in work well done
- Be recognized for excellence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
