Search Program Coordinator

Forge Performance Group

6d•Remote

About The Position

Forge Performance Group Inc. is recruiting on behalf of a client for a Search Program Coordinator to support a time-sensitive search and response program focused on missing children. The coordinator helps manage alerts, monitor incoming tips and public communications, maintain accurate case records, and ensure critical information is reviewed and communicated promptly through established procedures. This is a full-time, fully remote position, primarily focused on weekday daytime coverage. Flexibility is required for occasional evening and weekend coverage as operational needs arise. The role requires availability and responsiveness throughout assigned coverage periods, including scheduled evening or weekend coverage, and strict adherence to privacy, information security, and records management requirements.

Requirements

Proficiency with Microsoft 365 applications and ability to learn web-based databases, case management systems, alerting platforms, and content management tools.
Strong written communication, proofreading, documentation, and information-verification skills.
Excellent attention to detail and ability to manage multiple digital channels simultaneously.
Ability to assess information carefully and distinguish verified details from unconfirmed content.
Working knowledge of confidentiality, privacy, records management, and responsible public communication practices.
Strong organizational skills and ability to prioritize competing demands in time-sensitive situations.
Sound judgment, accountability, and ability to follow established procedures while recognizing when escalation is required.
Professional communication skills when interacting with colleagues, external partners, police representatives, and members of the public.
Compassionate, respectful, and trauma-aware approach when working with sensitive information involving children and families.
Dependable and responsive, with the ability to work independently in a remote environment.
Ability to remain focused during extended monitoring periods, respond appropriately to urgent information, and maintain accuracy under pressure.
Discretion and ability to handle confidential material responsibly.
Must be reachable and able to respond throughout assigned coverage periods, including scheduled evening or weekend coverage.
Strict adherence to privacy, information security, and records management requirements.

Responsibilities

Receive, review, and process requests from police agencies requiring search program support.
Enter, verify, and maintain accurate case information across approved databases, systems, and communication channels.
Coordinate the activation, distribution, updating, and closure of search alerts according to established procedures.
Ensure case information remains accurate, current, and consistent across internal and public-facing channels.
Monitor active cases and promptly implement updates when new information is received.
Escalate emerging issues, risks, and urgent matters to the appropriate leadership contact.
Monitor incoming tips, sightings, public messages, and other case-related information; identify relevant details, safety concerns, and updates requiring action.
Document and forward tips to the appropriate police agency in accordance with established protocols.
Maintain detailed records of information received, actions taken, and notifications made.
Recognize and escalate urgent, sensitive, incomplete, or unclear information.
Monitor social media messages, comments, mentions, and tags for tips, sightings, and case updates, and route relevant information through the appropriate response process.
Monitor designated police information feeds and media-monitoring tools for new or updated case information.
Track active-case developments and promptly communicate relevant changes.
Prepare search alert reports and post-activation summaries.
Track alert reach and engagement across designated communication channels.
Maintain complete and accurate records of alerts, tips, updates, case closures, and actions taken.
Support reporting, quality assurance, and internal follow-up activities.
Identify recurring issues, information gaps, and opportunities to improve operational processes.
Assist with community awareness initiatives, public education campaigns, and outreach activities as required.
Support volunteer engagement and related program activities when operational demands permit.
Perform other duties aligned with program priorities and operational needs.