Search Product Manager

Heritage Landscape Supply Group, Inc. • McKinney, TX

1d • Hybrid

About The Position

The Search Product Manager owns the onsite search experience across SRS Distribution’s digital properties, including three B2B e-commerce catalogs. The role optimizes search for end users by using platform capabilities such as keyword ranking, relevancy and personalization strategies, redirects, result boosting or burying, synonym entries, and UX adjustments. It monitors search metrics and KPIs, shares findings with internal and field teams, and works with stakeholders to diagnose and improve search results. The role also contributes to product data governance and applies best practices to improve search accuracy while tracking emerging strategies from leading online retailers.

The position leads search platform implementation and optimization, partnering with engineering and other teams on system integrations, functional and technical requirements, migration, governance, testing, rollout, and measurement. It defines the search roadmap in alignment with business goals, collaborates with the search vendor, prioritizes improvements using customer and performance data, and serves as the internal subject matter expert on how search works.

The Search Product Manager owns search performance and business outcomes, analyzes search behavior and conversion, tunes relevancy and ranking, leads A/B testing, and works with Product Data teams on synonyms, taxonomy, and data quality. The role reports to the Director of Product and has no direct reports. The position is hybrid in McKinney, Texas, with occasional travel. The work environment is a standard office setting, involving long periods sitting at a desk and occasional lifting of up to 45 pounds.

Requirements

• 3–5 years of onsite search optimization experience is listed under minimum qualifications; the posting separately states a minimum of 5–7 years of experience.
• Proven track record building and optimizing e-commerce experiences that deliver measurable business impact.
• Demonstrated success driving adoption, retention, and customer lifetime value through digital experience improvements.
• Expertise in one or more of product discovery optimization, site search, or product recommendations.
• Strong leadership and collaboration skills, including the ability to influence cross-functional teams.
• Experience working with complex B2B product catalogs and structured product data.
• Strategic thinking and experience translating business goals into roadmaps, KPIs, and actionable execution plans.
• Analytical mindset and comfort with KPI setting, performance analysis, and test-and-learn approaches.
• Exceptional communication and presentation skills, including the ability to explain digital value to business stakeholders and partners.
• Ability to lead through ambiguity, make strategic tradeoffs, and balance long-term investments with near-term business results.
• Understanding of digital analytics tools such as Google Analytics, Adobe, or similar.
• Bachelor’s degree.

Nice To Haves

• B2B or digital distribution experience.
• Experience building or optimizing digital experiences for trade professionals in building products, pool, landscape, HVAC, plumbing, electrical, construction supply, industrial distribution, or related B2B industries.
• Experience leading implementation or migration of search platforms such as Algolia, BloomReach, Unbxd, Coveo, or Elastic.
• Deep understanding of contractor buying behavior and workflows, including quote-to-order, repeat ordering, job-site deliveries, will-call or pickup, and multi-location account management.
• Experience with complex B2B e-commerce capabilities such as contract pricing, account hierarchies, custom catalogs, credit terms, and advanced search for technical products.
• Experience working with ERP systems, PIM platforms, CRM tools, and other enterprise systems common in distribution environments.
• Bachelor’s degree in Business, Marketing, Digital Strategy, or a related field.

Responsibilities

• Partner with engineering to manage integration of ERP, pricing, inventory, and product data systems, defining how data should be used by the search platform.
• Define functional requirements and partner with engineering on technical requirements to extract value from the new search platform.
• Oversee migration from legacy search tools, including relevancy and ranking tuning and creation of rules and redirects to minimize transition impact.
• Establish governance, testing protocols, and rollout strategy for new search capabilities.
• Define success measures and quantify results 30, 60, and 90 days after implementation.
• Define and execute the search roadmap in alignment with business goals.
• Partner with the search platform vendor to share customer feedback, advocate for needed improvements, collaborate on changes, and participate in beta testing.
• Prioritize high-impact improvements using data and customer insights.
• Identify friction points in contractor buying workflows.
• Lead sessions with teams on how search works to build awareness and set expectations with DSS and field teams.
• Own search performance KPIs and business outcomes.
• Analyze search behavior, conversion funnels, and revenue attribution to identify opportunities for optimization.
• Tune relevancy, ranking, and personalization.
• Use merchandising capabilities to improve search performance.
• Reduce zero-result and low-relevance queries.
• Lead A/B testing initiatives for ranking, UI, and filtering improvements.
• Develop an intake process for feedback from DSS and field teams to improve search experiences.
• Develop and maintain synonyms and partner with the Product Data team on taxonomy strategy.
• Improve search handling for exact and partial SKU searches, brand and manufacturer queries, spec-based searches, and contractor shorthand and industry terms.
• Identify product data quality opportunities and partner with the Product Data team to implement improvements.

Benefits

• Competitive weekly or bi-weekly pay.
• Discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off, including vacation, sick, volunteer, holidays, birthday, and floating days.
• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Company-paid life insurance and short-term disability.
• Optional long-term disability and additional life insurance.
• Benefits are subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level