Search Operations Manager

Oxeon

1d•$103,200 - $154,800•Hybrid

About The Position

The Search Operations Manager serves as the central strategic driver and operational anchor for Oxeon's search practice. This is a high-impact individual contributor role responsible for the end-to-end operational lifecycle of our business. You will function as a vital strategic advisor to firm leadership, ensuring that firm-wide resources—talent, capacity, and profitability—are optimized to drive organizational growth. This role is essential for transforming complex operational data into actionable insights, serving as a critical partner to the Head of Search Operations, the Executive Leadership Team, and the Finance and People teams.

Requirements

Bachelor’s Degree required.
Proven ability to drive alignment, draw clear lines in the sand, and influence senior partners without relying on formal hierarchical authority.
Exceptional emotional intelligence, situational awareness, and organizational empathy.
Ability to establish clear professional boundaries and diplomatically navigate sensitive staffing and performance conversations.
Masterful at translating complex pipeline data into clear, persuasive executive narratives, and comfortable providing data-backed counsel and constructive pushback to executive-level leaders.
Operates with an entrepreneurial mindset, balancing immediate, fast-paced commercial demands ("fire drills") with the deliberate focus required to build long-term scalable processes.
Seeking an individual looking to plant deep roots in this role and make a commitment to optimizing Oxeon's operational backbone.
3–5 years of experience in a Chief of Staff, Business Operations, or cross-functional execution role within a high-growth, fast-paced environment (such as a venture studio, healthcare startup, or scaling enterprise).
5–7 years of experience steering staffing, resource allocation, revenue operations, or project management within a highly consultative, fast-paced client services environment (e.g., Management Consulting, Law, Executive Search, or Creative Agencies).

Responsibilities

Manage the top-of-funnel Business Development (BD) sales pipeline in our CRM (Recruiterflow).
Review contract terms, draft new client retainers, and advise partners on fee structures to ensure data accuracy and profitability.
Serve as the central authority for project resource allocation.
Holistically evaluate team capacity, individual performance metrics, and partner dynamics to efficiently staff 56–60 active concurrent searches.
Navigate fast-paced, high-stakes communication with senior stakeholders.
Balance immediate commercial demands with long-term capacity management, utilizing "kind firmness" to prevent team burnout.
Monitor the velocity and performance patterns of our ~210 annual searches.
Proactively identify at-risk projects before they deviate from timelines and use data to spot macroeconomic or sector-specific trends (e.g., VC vs. PE speed).
Design, scale, and drive the firm-wide adoption of repeatable operational workflows and emerging AI tools to reduce structural friction.
Lead Oxeon’s post-search quality review and Net Promoter Score (NPS) processes, transforming client feedback into continuous operational improvements.