Seafreight Import Coordinator

Hellmann•Chicago, IL

3d•Onsite

About The Position

The Seafreight Import Coordinator coordinates product shipments ensuring that service commitments are achieved and maintained in accordance with client requirements and company objectives. The employee serves as a liaison with customers, vendors, and government agencies in all seafreight import activities.

Requirements

Associate’s Degree (A.A.) from a two-year college or equivalent work experience or equivalent combination of education and work experience will be considered in lieu of educational requirement
High School Diploma or GED
Organizational skills
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressured environment
Interpersonal skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
Proficient written and verbal communication skills in English
Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

Nice To Haves

One to three years of previous experience in freight forwarding industry preferred
Completion of any industry related course is an asset
Proficient in world geography, shipping documentation, and Incoterms preferred

Responsibilities

Responsible for all shipment-level communication between Hellmann and all customers, carriers and vendors (i.e. delays, shipment status inquiries, arrival notices, billing, etc.)
Escalates all recurring carrier / vendor service issues to Supervisor
Maintains service relations with customers, carriers, vendors, and other Hellmann offices
Responsible to ensure compliance with all applicable internal and external standard operating procedures and regulatory requirements
Consults with supervisor prior to agreeing to non-standard services and/or pricing
Ensures that customers are properly setup and maintained in company systems (i.e. POA, credit application, customer billing profiles…etc.)
Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements (i.e. Hellmann policies, OBL, Letter of Credit, Cert. of Origin…etc.)
Performs credit check prior to arranging transportation
Submits insurance purchase requests, upon request
Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention…etc.)
Promptly communicates all additional charges incurred to the customer to prevent disputed invoices
Responsible to obtain / retrieve the Arrival Notice from the carrier
Creates Broker Arrival Notice and passes to HWL Trade Services or Outside Broker within KPI
Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all non-Hellmann arranged deliveries
Sends Customer Arrival Notice
Collaborates with Trade Services to arrange inspections, when required
Ensures carrier and CFS are paid and have all required documentation to ensure timely availability / release of freight
Enters and updates all required milestone tracking events within area of responsibility
Performs other duties as assigned