Seafreight Export Coordinator

Hellmann Worldwide Logistics•Chicago, IL

1d•$29 - $32•Onsite

About The Position

The Seafreight Export Coordinator coordinates product shipments ensuring that service commitments are achieved and maintained in accordance with client requirements and company objectives. This employee serves as a liaison with customers, vendors, and government agencies for all seafreight export activities.

Requirements

Associate’s Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement
High School Diploma or GED
One to three years of previous experience in freight forwarding industry preferred
Completion of any industry related course is an asset
Organizational skills
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressured environment
Interpersonal skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
Proficient in world geography, shipping documentation, and Incoterms preferred
Proficient written and verbal skills communication skills in English
Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

Responsibilities

Responsible for all shipment-level communication between Hellmann and all customers, carriers, and vendors (i.e. delays, billing, new shipment requests, shipping instructions, etc.)
Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements
Performs credit check prior to arranging transportation
Places and processes customer booking requests in accordance with customer service level agreements and established routing guides to maximize profitability
Proactively schedules bookings for recurring customers to ensure adequate truck and vessel capacity
Dispatches all Hellmann arranged pickups or communicates necessary information to shipper / carrier for all non-Hellmann arranged pickups
Submits insurance purchase requests, upon request
Secures all required commercial and regulatory documentation and validates that all documents are valid
Ensures all related addresses / contacts are entered and checked for DPS (Denied Party Screening)
Sends the shipping instructions to the carrier prior to cut-off
Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention...etc)
Enters and updates all required milestone tracking events within area of responsibility
Creates the Master Agent Settlement / Profit Share Invoice
Archives any additional documentation not already scanned and audits the file for accuracy and completeness
Promptly communicates all additional charges incurred to the customer to prevent disputed invoices.
Ensures shipments are transferred to destination office timely and handles communication with destination
Escalates all recurring carrier/vendor service issues to supervisor
Consults with supervisor prior to agreeing to non-standard services and/or pricing
Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
Identifies noticed client trends (volume drop or increase) and escalates as necessary
Maintains service relations with customers, carriers, and vendors
Monitors customer profitability and escalates pro-actively to product and sales management to ensure that quoted services and pricing are adjusted to achieve profitability
Performs other duties as assigned