Seafood Department Manager

Hy-Vee, Inc. • Charles City, IA

7d • Onsite

About The Position

Presents the freshest and best quality product at a competitive retail price to customers, trains employees, writes work schedules, displays merchandise, and manages the department to company guidelines and expectations. This role requires a positive attitude, creating an atmosphere of friendliness and fun through flexibility and teamwork. The manager sets department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability. Key responsibilities include greeting customers, learning their names, assisting them with their needs, answering the phone, training and supervising department employees, determining work schedules, inspecting displays, ordering product, communicating sales and ideas, handling customer issues, figuring retail pricing, analyzing sales trends, preparing ad projections, planning displays and promotions, and ensuring proper temperatures and storage procedures are maintained. The manager must also understand and troubleshoot equipment and ensure maintenance is performed, while adhering to company guidelines for personal hygiene and dress.

Requirements

• Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Possess the ability to compose original correspondence; follow technical manuals and have increased contact with people.
• High School or equivalent experience, food safety training.
• Over three years up to five years of similar or related work experience.
• Instructs, assigns, reviews and plans work of others.
• Maintains standards, coordinates activities, and allocates personnel.
• Has the authority to recommend employee transfer, discharge, and salary increases.
• Must be physically able to exert up to 100 pounds of force (energy exerted) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.
• Responsible company assets including equipment and merchandise.
• Has daily contact with customers, suppliers/vendors, and the general public.
• Has contact with Federal/State Governmental or Regulatory Agencies twice a year.

Nice To Haves

• At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Trains, supervises, disciplines, and evaluates all department employees.
• Determines weekly work schedule and establishes a daily work plan for the department.
• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
• Communicates with employees regarding sales and ideas.
• Handles and satisfies customer issues.
• Figures retail pricing and ensures correct pricing.
• Analyzes weekly and monthly sales and trends, prepares ad projections, and write ads.
• Plans displays, promotions, and determines pre-orders.
• Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Conducts inventory of the department.
• Ensures pricing is competitive in the market area.
• Attends meetings and seminars.
• Fills displays, checks in delivered merchandise, and works in the sales area.
• Performs departmental duties as needed.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Benefits

• Employment is contingent upon the successful completion of a pre employment drug screen.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED