SEAFOOD/DEPT LEADER

The Kroger Co.•White Lake, WI

About The Position

The Seafood Department Leader directs, supports, and supervises all functions, duties, and activities of the Seafood department. The role is responsible for delivering exceptional customer service, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position works with store management and department associates to meet business goals, manage department performance and finances, maintain product quality and food safety, and ensure customers feel welcome and appreciated. The role also prepares seafood to customer specifications and supports associate training, scheduling, and development.

Requirements

Effective communication skills.
Knowledge of basic mathematics.
Ability to handle stressful situations.
Current food handlers permit once employed.
Adequate knife-handling skills and knife speed.

Nice To Haves

High school diploma or equivalent.
Management experience.
Knowledge of cutting, traying, wrapping, and labeling.
Seafood experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Communicate company, department, and job-specific information to promote trust and respect among associates.
Collaborate with associates and promote teamwork to achieve company and store goals.
Set department performance goals and empower associates to meet or exceed targets.
Develop schedules that adequately manage customer volume throughout operating hours.
Train and develop associates and participate in performance appraisals.
Comply with local, state, and federal laws and company guidelines.
Create a welcoming customer environment by knowing department products, offering samples, and informing customers about specials.
Cut seafood to customer requests using proper cutting equipment and provide fresh or frozen products ordered.
Prepare foods according to food temperature logs and cooking instructions.
Partner with store management to create and implement a department business plan.
Inform and educate department associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Maintain compliance with country-of-origin labeling and regulations.
Plan, organize, and supervise the inventory process.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, notify store management, and ensure proper case and cooler temperatures and temperature logs.
Inspect equipment for preventive maintenance needs and notify appropriate personnel of items requiring repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.