Sea Import Freight Forwarding Agent - copy

LEMAN•Cranford, NJ

About The Position

LEMAN is a forward-thinking, value-driven, and people-centric organization established in 1900, employing over 800 dedicated people worldwide. We provide high-quality logistics and transport solutions, serving customers in over 150 countries through our own offices and a network of partners. Our approach is centered on personalized customer care, focusing on individual needs and solutions rather than standard products. We are large enough to deliver global supply chain solutions while remaining small enough to care about each customer.

Requirements

Minimum of 3 years of freight forwarding customer service experience.
Familiarity with US Customs, FDA, and other U.S. regulatory agencies involved in the importation of goods.
Proficiency in Microsoft Word, Excel, and Outlook.

Nice To Haves

AES/EAR/TSA knowledge and experience preferred.
Hazmat (air or ocean) certification is a plus.

Responsibilities

Manage and grow assigned customer accounts while identifying new business opportunities.
Maintain regular communication with customers, agents, overseas offices, vendors, and internal teams.
Conduct customer reviews and maintain accurate customer information, profiles, and activity in CRM.
Coordinate import shipments, prepare rate quotes, secure bookings, and ensure compliance with applicable import and customs requirements.
Ensure accurate and timely customer invoicing, vendor/agent billing, file reconciliation, and closure.
Monitor profitability and maintain margins in line with budget expectations.
Address billing or operational disputes promptly and escalate customer complaints when appropriate.
Perform other duties as assigned.