SE-Pro

Apple

4d • Onsite

About The Position

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Pro, you’re the most knowledgeable and effective salesperson in the store. You offer customized solutions by leveraging your breadth of expertise — both of Apple products and services, as well as Apple’s competitors — to create owners and build brand loyalty through each customer interaction. You help drive knowledge of technology and mentor the store team. A Pro helps to grow Apple’s business community and is highly skilled at presenting effective business solutions.

Requirements

• Ha erfarenhet av detaljhandel, försäljning eller liknande arbetslivserfarenhet.
• Ha mycket goda kunskaper i det lokala språket i både tal och skrift.

Nice To Haves

• Uppvisar kunskaper om Apples produkter och tjänster.
• Uppvisar enastående resultat inom försäljning och kundupplevelser inom detaljhandel, försäljning eller liknande.
• Anpassar och på ett tydligt sätt kommunicerar lösningar utifrån kundens behov.
• Bemöter kundernas funderingar med omsorg, lärande och presentationsförmåga.
• Arbetar i en hektisk miljö och ofta ta hand om fler kunder samtidigt.
• Lär dig och fördjupar dina kunskaper om Apples produkter och tjänster samt produkter från andra tillverkare för att förbättra kundupplevelsen.
• Bistår och utbildar hela teamet genom att dela med dig av kunskaper, erfarenheter och insikter.
• Samarbetar med och motivera personer i hela butiken samt viktiga partner för att uppnå individuella och övergripande mål för teamet.

Responsibilities

• Demonstrate, sustain, and lead top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Be knowledgeable about and proactively stay up to date on Apple’s offerings and Product Zone sales processes, and on technology and consumer trends at Apple and in the broader market.
• Mentor others throughout the store on Apple’s products and services, purchase options, and current and emerging technology outside of Apple, making sure leaders and team members are kept up to date to deliver excellent customer service.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed