Scrum Technical Project Manager
About The Position
We are seeking an experienced Scrum Technical Project Manager to lead cross-functional teams and manage the full project lifecycle for core on-premises technology infrastructure. This highly visible, customer-facing role combines technical expertise with advanced project management. The position involves modernizing legacy systems, driving on-premises DevOps and AI initiatives, mentoring a technical team, managing complex projects using Agile/Scrum, and communicating project status to senior stakeholders. The role coordinates with the Government Program Management Office (GPMO), Mission Partners, Service Providers, Service Owners, and Architects to implement ServiceNow Information Technology Operations Management (ITOM) capabilities. The position also oversees the operation and maintenance of critical on-premises infrastructure, including system performance and disaster recovery planning. It partners with Information Security to ensure systems are patched, hardened, and compliant with security policies.
Requirements
- Demonstrated ability to lead complex on-premises infrastructure projects through the full SDLC.
- Deep expertise in Agile/Scrum methodologies, including Scaled Agile, and facilitating all ceremonies.
- Strong hands-on background in on-premises infrastructure, including Windows/Linux server administration, enterprise networking, and SAN/NAS storage.
- Proven experience using ServiceNow or Remedy for Agile project tracking and IT Service Management (ITSM).
- Excellent communication and presentation skills, including briefing senior stakeholders and translating technical requirements into clear user stories.
- Active TS/SCI clearance with Polygraph.
- University degree (BA/BS) or equivalent experience.
- Minimum 8 years of related technical experience.
- 3–5+ years in a project management or team leadership role.
- Project Management Professional (PMP) certification.
- Agile Scrum Master Certification (CSM, PSM, or similar).
Nice To Haves
- Experience creating, managing, tracking, and updating work items via ServiceNow.
- Knowledge of CMDB concepts, methodologies, and best practices.
- Knowledge of ServiceNow ITOM capabilities, including Discovery and Service Mapping.
- Experience with Infrastructure as Code (IaC) tools such as Terraform or Ansible.
- Knowledge of containerization, such as Docker or Kubernetes.
- ITIL, ServiceNow, or Remedy certifications.
- Advanced infrastructure or security certifications, such as CCNA or CISSP.
Responsibilities
- Lead and mentor a technical team, fostering innovation and continuous improvement.
- Oversee the operation and maintenance of critical on-premises infrastructure, system performance, and disaster recovery plans.
- Manage the full project lifecycle using Agile/Scrum, including customer requirements gathering, planning, execution, and resource allocation.
- Deliver project reviews and presentations to stakeholders, and proactively manage risks, key decisions, and lessons learned.
- Partner with Information Security to ensure on-premises systems are patched, hardened, and compliant with security policies.
- Coordinate with the GPMO, Mission Partners, Service Providers, Service Owners, and Architects to implement ServiceNow ITOM capabilities.
Benefits
- Flexible time off benefit.
- Learning resources and learning and development opportunities.
- Healthcare benefits.
- Wellness benefits.
- Financial benefits.
- Retirement benefits.
- Family support benefits.
- Continuing education benefits.
- Time off benefits.
- Competitive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
