Scrum Master - Local to Pittsburgh, PA

CGI•Pittsburgh, PA

2d•Onsite

About The Position

CGI is looking for an experienced Scrum Master to join our Enterprise Document Management team, supporting our client which is a large US Bank, working in an advanced technology environment. The candidate for this role will be expected to be onsite five days a week at our client site in Pittsburgh PA. For this role on this particular client engagement, employer sponsorship of immigration related visa and/or green card status as part of the PERM process will not be available.

Requirements

Bachelor's degree in Computer Science, Business, or equivalent experience
5–8 years as a Scrum Master in high-pressure, enterprise delivery environments
Proven ability to enforce delivery discipline and recover failing or unstable teams
Experience operating in environments with strict governance, high visibility, and executive oversight
Experience in platform, cloud, or large-scale modernization programs preferred

Nice To Haves

Experience in Banking and financial domain is a plus
Experience working with enterprise document management / ECM platforms such as: OpenText, IBM File Net, Hyland OnBase, AEM or Sharepoint

Responsibilities

Command and enforce all Scrum ceremonies (Sprint Planning, Daily Scrum, Review, Retrospective, Refinement) with strict adherence to time, structure, and outcomes.
Ensure every ceremony results in clear decisions, ownership, and documented outputs — no ambiguity permitted.
Maintain absolute sprint discipline — no mid-sprint scope changes, unplanned work, or external interference without formal escalation and approval.
Act as the gatekeeper for sprint entry — no backlog item enters a sprint without readiness (clear scope, acceptance criteria, and sizing).
Own sprint integrity end-to-end — commitments are treated as contractual obligations.
Immediately challenge and correct deviations including over-commitment, carryover, scope creep, and quality shortcuts.
Block unauthorized work intake and enforce a single controlled intake channel for all requests.
Escalate delivery risks early, factually, and without delay to program leadership.
Relentlessly drive impediment removal — blockers must have an owner, resolution path, and timeline within 24 hours.
Escalate unresolved issues aggressively using data-backed evidence and impact analysis.
Ensure dependencies are actively managed, tracked, and escalated before they affect sprint outcomes.
Enforce Definition of Done as non-negotiable — incomplete work is not accepted under any circumstances.
Prevent accumulation of technical debt, partial work, and quality compromises.
Actively identify and eliminate anti-patterns including hero culture, silent failures, and hidden work.
Maintain real-time visibility of team performance through metrics: velocity, burndown, predictability, spillover, defect leakage, and impediment aging.
Convert execution data into clear, objective delivery narratives for leadership.
Use metrics to hold the team accountable and drive behavioral change.
Establish and reinforce clear expectations for accountability, ownership, and delivery behavior.
Coach team members and partners on execution discipline—not just Agile concepts.
Intervene directly when performance, participation, or accountability standards are not met.
Ensure retrospectives produce specific, measurable improvements with assigned ownership and deadlines.
Track improvement actions to closure with visible impact.
Drive measurable gains in predictability, throughput, and quality sprint-over-sprint.