Scrum Master - IT

United Airlines•Chicago, IL

3d•$112,480 - $146,540

About The Position

The Scrum Master guides Agile teams in delivering high-quality, business-critical products. The role facilitates Agile ceremonies, identifies and removes impediments, and coaches teams and stakeholders on Agile principles and practices. It helps cultivate continuous improvement, empower teams, and foster cross-functional collaboration. The Scrum Master proactively tracks impediments, dependencies, and delivery risks; coordinates with partner teams to resolve issues; and escalates problems with clear information about impact, actions taken, and support needed. The role coaches teams, Product Owners, and stakeholders on Agile practices, collaboration, accountability, and working agreements, and helps teams improve their self-sufficiency and follow through on retrospective actions. The position promotes transparency around sprint goals, release plans, risks, and delivery changes. It partners with Product Owners, engineering leads, and quality engineering to clarify dependencies, sequencing, and delivery readiness, and uses metrics such as cycle time, work in progress, and sprint goal achievement to identify bottlenecks and improve predictability. It also communicates progress and risks, facilitates discussions that establish decisions and action owners, and confirms shared understanding across technical teams, business stakeholders, and leadership.

Requirements

Bachelor's degree.
At least 4 years of experience in Product Management or Business Analysis, with a proven track record of partnering with technical teams to deliver complex technology solutions.
Strong understanding of Scrum, Kanban, and other Agile frameworks.
Experience with Agile project management tools such as Jira, Confluence, or Azure DevOps.
Excellent communication, facilitation, and conflict resolution skills.
Ability to lead by example through servant leadership and a focus on team empowerment.
Experience working in a collaborative, cross-functional Agile environment focused on delivering value.
Ability to manage and resolve conflict effectively while keeping the team focused on sprint goals.
Strong organizational skills and ability to manage multiple teams or projects concurrently.
Must be legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview is required to meet job qualifications.
Reliable, punctual attendance is an essential function of the position.

Nice To Haves

Master's degree.
Agile certifications such as Certified ScrumMaster (CSM) or SAFe Agilist (SA).
Experience as a Scrum Master, Agile coach, or in a similar role within an Agile environment.
Experience in an environment involving DevOps, CI/CD pipelines, or cloud-based application delivery.
Familiarity with Agile frameworks.
Exposure to Agile transformations and change management.
Background in software development or technical project delivery.

Responsibilities

Facilitate Agile ceremonies and coach teams and stakeholders on Agile principles and practices.
Identify and track impediments, dependencies, and delivery risks, ensuring each has a clear owner and next step.
Coordinate with partner teams to resolve issues and follow through to closure; escalate issues beyond the team's ability to resolve.
Coach teams, Product Owners, and stakeholders on Agile practices, collaboration, and shared accountability.
Help teams establish and uphold working agreements, including readiness for planning, timely responses, and follow-through on commitments.
Facilitate constructive conversations about missed commitments, recurring process gaps, and conflicting expectations.
Help teams become more self-sufficient through working agreements, shared ownership, and effective knowledge transfer.
Drive follow-through on retrospective actions and assess whether they improve team outcomes.
Help teams track progress against sprint goals and release plans and make risks and changes visible early.
Partner with Product Owners, engineering leads, and quality engineering to clarify dependencies, sequencing, and delivery readiness.
Use metrics such as cycle time, work in progress, and sprint goal achievement to identify bottlenecks and improve predictability.
Support delivery coordination while maintaining clear ownership of product priorities, technical decisions, and testing responsibilities.
Provide concise, accurate updates on progress, risks, dependencies, and changes to delivery expectations.
Facilitate discussions that produce clear decisions, action owners, and next steps.
Confirm shared understanding across technical teams, business stakeholders, and leadership.