Scrum Master

Global Payment Holding Company•Alpharetta, CO

About The Position

Global Payments enables millions of people to move money daily through its payment solutions for credit, debit, prepaid, and merchant services. The company's global team supports over 3 million companies, 1,300 financial institutions, and 600 million cardholders. Global Payments is driven by a passion for success and delivers best-in-class payment technology and software solutions. The Scrum Master will join this dynamic team, working closely with the Network and Network Automation team to ensure work progresses on schedule, within budget, and to desired quality. This role also involves coaching and mentoring the team to foster continuous improvement and consistent objective achievement. The Scrum Master facilitates internal and external communication, removes impediments, and acts as an intermediary between multiple product owners, managers, and team members. They will facilitate the project team through the Scrum process, including Release Planning, Sprint Planning for multiple product owners, Daily Scrums, Sprint Reviews, and Retrospectives in a fast-paced environment with competing priorities. The Scrum Master sets an example for Agile methods, ensuring they are understood and consistently applied within the team.

Requirements

Bachelor’s degree in Computer Science or a related field
Minimum of 4 years of experience as a Scrum Master
3 years Agile/IT project management experience
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to lead and facilitate Scrum ceremonies

Nice To Haves

General conceptual understanding of computer networking
Certification in Agile methodologies, like Certified Scrum Master (CSM) or Professional Scrum Master (PSM)
Ability to work collaboratively with cross-functional teams
Prior knowledge of Agile project management tools, preferably Jira

Responsibilities

Facilitate and coordinate Agile Scrum processes within the company
Guide and coach the team on Agile Scrum principles and practices
Ensure the team works collaboratively and efficiently to deliver high-quality products
Work with Network Automation Engineers to prioritise the product backlog
Fostering communication by creating channels and translating lingo
Helping our Platform Teams become self-organising
Delivering training as part of our overall transformation efforts
Helping administer our tools including Jira
Setting an example including Agile coaching
Conduct Daily Scrum meetings
Guide and develop clear Sprint standards while keeping the team engaged and on task
Responsible for enacting Scrum values and practices
Provide updates on the team's performance
Remove impediments that hinder team progress
Facilitate Grooming/Refinement, Sprint Planning, Demos, Retrospectives and Daily Standup meetings for the assigned team(s)
Guide team to adhere to working agreements
Help to resolve impediments
Create a culture of continuous improvement by fostering empowerment and promoting best practices for platform maintenance and development
Create a team environment by establishing trust and transparency through collaboration & communication
Promote a collaborative team environment that fosters creativity and innovation
Engage team with making appropriate commitments through story selection and task definition
Encourage discussion and conflict resolution
Initiate, build and maintain positive relationships with IT and internal customers to help facilitate effective completion of project work
Partner with the appropriate team member(s) for capacity planning and resource allocation in Agile tools
Guard and shield the team(s) from distractions and interruptions from external interferences
Identify difficult sources of impediments
Identify and troubleshoot obstacles that are hindering the team’s progress
Promote continuous improvement through retrospectives and feedback sessions
Communicate project status, risks and issues to stakeholders
Track KPIs and help teams deliver high-quality products/solutions on time
Ensure that the team follows the Scrum framework and adheres to Agile principles