Scrum Master – Washington, DC

Creative Information Technology, Inc. • Falls Church, VA

21h • Onsite

About The Position

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II. Join us in driving growth and seizing new business opportunities.

Requirements

• At least seven (7) years of hands-on experience as a Scrum Master serving multiple teams in complex, matrixed organizations.
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM II or higher) required.
• Proven track record building self-organizing teams, navigating resistance to Agile adoption, and driving measurable improvements in team velocity and predictability.
• Demonstrated ability to address team conflicts, build psychological safety, and guide teams through cultural and mindset shifts.
• Strong facilitation, conflict resolution, change management, and stakeholder management skills.
• Experience working within established organizational playbooks while coaching teams to Agile maturity.

Nice To Haves

• Advanced certifications (e.g., Certified Scrum Professional, SAFe Scrum Master) preferred.
• Government or highly regulated industry experience preferred.

Responsibilities

• Serves as a servant leader for the Agile team, facilitating Scrum ceremonies, removing impediments, and coaching the team toward self-organization and high performance.
• Navigates resistance to Agile practices within the team, addressing team conflicts and dysfunctions, and building psychological safety and collaboration.
• Works closely with the Agile Coach and Product Owner to ensure the team operates effectively within Agile principles while delivering predictable value.
• Operates independently with the team on day-to-day execution but adheres to the organization's Agile playbook, standards, and guidance from the Agile Program Manager.
• Navigates organizational complexity, shields the team from external disruptions, and drives a culture of continuous improvement and accountability.
• Builds self-organizing, empowered teams that take ownership of commitments, foster accountability for sprint goals and delivery.
• Identifies and removes team-level impediments quickly, escalates organizational/systemic blockers to appropriate leadership, and maintains transparent impediment tracking and resolution.
• Facilitates meaningful retrospectives that drive action, implements improvements based on team feedback, and fosters experimentation and learning mindset.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed