Scrum Master

Stefanini Group•Richmond, VA

9h•Hybrid

About The Position

Stefanini Group is hiring! Stefanini is looking for a Scrum Master in various location across USA (Hybrid Role). For quick Apply, please reach out to Ravi Singh: 248 213 3610/ [email protected] W2 candidates only! Details: Qualifications: 3–6+ years of experience serving as a Scrum Master or Agile Coach, with demonstrated expertise in Scrum and Kanban practices. Proven experience leading Agile transformations within operational, infrastructure, or production support environments (not limited to software development). Experience supporting network operations teams, with familiarity in enterprise networking concepts (routers, switches, firewalls, load balancers, etc) preferred. Strong knowledge of flow-based systems, Kanban principles, and Lean practices, particularly in environments with high levels of unplanned work. Experience implementing Agile practices for teams new to Agile methodologies. Hands-on experience with Jira Software and Jira Align, including backlog management, workflow configuration, reporting, and metrics tracking. Experience operating within scaled Agile environments (e.g., SAFe or equivalent frameworks). Demonstrated ability to coach teams through Agile maturity, continuous improvement, and sustainable delivery practices. Strong understanding of incident management, operational risk, and high-severity event coordination. Experience supporting network, infrastructure, or IT operations teams preferred. Agile certifications preferred (e.g., CSM, CSP, PMI-ACP, ICA-ACC, or equivalent). Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives. Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers. About Stefanini Group: The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.

Requirements

3–6+ years of experience serving as a Scrum Master or Agile Coach, with demonstrated expertise in Scrum and Kanban practices.
Proven experience leading Agile transformations within operational, infrastructure, or production support environments (not limited to software development).
Strong knowledge of flow-based systems, Kanban principles, and Lean practices, particularly in environments with high levels of unplanned work.
Experience implementing Agile practices for teams new to Agile methodologies.
Hands-on experience with Jira Software and Jira Align, including backlog management, workflow configuration, reporting, and metrics tracking.
Experience operating within scaled Agile environments (e.g., SAFe or equivalent frameworks).
Demonstrated ability to coach teams through Agile maturity, continuous improvement, and sustainable delivery practices.
Strong understanding of incident management, operational risk, and high-severity event coordination.

Nice To Haves

Experience supporting network operations teams, with familiarity in enterprise networking concepts (routers, switches, firewalls, load balancers, etc) preferred.
Experience supporting network, infrastructure, or IT operations teams preferred.
Agile certifications preferred (e.g., CSM, CSP, PMI-ACP, ICA-ACC, or equivalent).

Responsibilities

Lead the adoption and implementation of Agile and kanban practices within a network operations team transitioning from traditional delivery models.
Design and optimize a kanban system tailored to network operations, including workflow states aligned to incident response, change management, and operational support processes.
Facilitate Agile ceremonies appropriate for operations teams (e.g., stand-ups, retrospectives, service delivery reviews, backlog refinement).
Guide the team in effectively managing high severity incidents, outrage recovery efforts, maintenance windows, and emergency changes without compromising overall workflow stability.
Coach team members and stakeholders on Agile principles, flow-based delivery, and operational agility.
Partner with leadership to align team objectives with organizational goals and scaled planning structures within Jira Align.
Implement metrics and reporting that support operational transparency, including cycle time, lead time, throughput, aging work, and capacity trends.
Guide the team in managing unplanned work and high-severity incidents without disrupting overall flow and commitments.
Foster a culture of accountability, collaboration, and adaptability within a fast-paced network operations environment.
Ensure Jira Software and Jira Align are effectively utilized to provide visibility into work intake, prioritization, dependencies, and outcomes.
Promote continuous improvement by identifying process bottlenecks, reducing work-in-progress overload, and improving response and recovery times.
Collaborate with cross-functional partners across network, infrastructure, and production support functions to improve coordination and delivery.