Scrum Master Sr - SAFe Agile

PNC•Strongsville, OH

2d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Scrum Master Sr within PNC's Lending Technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Birmingham, AL, or Cleveland, OH. Due to the nature of this position we are seeking passionate Scrum Masters. Candidates should have experience with the following: - Team Coaching, Facilitation, and Servant Leadership Serve as a servant leader who builds trust, fosters collaboration, and adapts easily to a wide range of team personalities and working styles. Facilitate team ceremonies with confidence—removing blockers, guiding discussions, and ensuring constructive interaction among all members. Act as the team’s coach and cheerleader, supporting continuous improvement, encouraging accountability, and helping members grow in Agile maturity. - Agile Delivery Support & Scaled Agile Alignment Guide teams in Agile best practices while flexibly applying Scaled Agile concepts such as PI Planning, iteration planning, and confidence voting. Manage and maintain team documentation and workflow in Confluence, ensuring clarity, transparency, and alignment across teams. Support coordination across multiple squads or release trains, helping the team stay connected to roadmap priorities and dependency management. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Serve as a servant leader who builds trust, fosters collaboration, and adapts easily to a wide range of team personalities and working styles.
Facilitate team ceremonies with confidence—removing blockers, guiding discussions, and ensuring constructive interaction among all members.
Act as the team’s coach and cheerleader, supporting continuous improvement, encouraging accountability, and helping members grow in Agile maturity.
Guide teams in Agile best practices while flexibly applying Scaled Agile concepts such as PI Planning, iteration planning, and confidence voting.
Manage and maintain team documentation and workflow in Confluence, ensuring clarity, transparency, and alignment across teams.
Support coordination across multiple squads or release trains, helping the team stay connected to roadmap priorities and dependency management.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Bachelors
No Required Certification(s)
No Required License(s)

Nice To Haves

Agile Methodology
Customer Solutions
Information Management
Organizational Analysis
Product Lifecycle Management (PLM)
Program Administration
Quality Assurance (QA)
Risk Management
Scrum
Software Testing
Technical Development
Technical Knowledge
Agile Development
Coaching Others
Conflict Management
Design Thinking
Group Facilitation
Interpersonal Relationships
IT Standards, Procedures & Policies
Listening
Planning and Organizing
Problem Solving

Responsibilities

Draws on past experience, supports and facilitates a number Scrum Team(s) with varying levels of complexity in various functions by fostering Agile values and practices.
Ensures team adherence to Agile principles.
Provides coaching to the team(s), including newly formed teams, on how to execute the Scrum Framework.
May provide guidance to less experienced Scrum Masters.
Organizes and facilitates ceremonies, recommends and executes on improvement opportunities to optimize velocity and while mitigating risk.
Tracks and communicates the overall team progress providing visibility to stakeholders.
Takes a broader perspective to provide solutions to complex challenges.
Serves as a filter to remove impediments to progress identified by the team(s).
Protects the team(s) from outside influences to ensure the team remains focused on Scrum Team priorities.
Partners with the Product Owner(s) to ensure the backlog items are prioritized based on business value and ready for the team(s).