Scrum Master – Level II

1-800-FLOWERS.COM, INC.•Jericho, NY

2d•$85,000 - $110,000

About The Position

1-800-Flowers.com, Inc. is seeking a highly effective Scrum Master – Level II to support Enterprise Technology teams, with a focus on backend and eCommerce platforms. This role will guide one or more Agile teams (Scrum and/or Kanban) in delivering scalable, high-quality solutions. The Scrum Master will act as a servant leader and Agile coach, driving continuous improvement, optimizing delivery flow, and ensuring alignment between engineering, product, and business stakeholders. This role requires strong technical fluency, experience with backend systems, and the ability to operate across multiple teams and delivery models.

Requirements

3–6+ years of experience as a Scrum Master in IT organizations
Proven experience supporting backend, API-driven, or platform engineering teams
Experience managing multiple Agile teams simultaneously
Strong working knowledge of Scrum, Kanban, and hybrid Agile methodologies
Experience in eCommerce or high-transaction digital platforms preferred
Solid understanding of backend systems, microservices architecture, APIs, and integrations
Familiarity with DevOps practices, CI/CD pipelines, and release management
Strong experience with Jira (advanced usage including workflows, dashboards, and reporting)
Proficiency with reporting and collaboration tools (e.g., Microsoft Teams, Smartsheet)
Experience leveraging AI tools to drive efficiency and team value
Experience using Agile metrics to drive delivery improvements
Ability to interpret data and translate it into actionable insights
Experience implementing process improvements across teams
Strong facilitation, conflict resolution, and stakeholder management skills
Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders
Ability to operate in fast-paced, dynamic environments with competing priorities
Highly organized with strong prioritization and multitasking capabilities
Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field (or equivalent experience)
Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I/II)
Advanced certifications preferred: Certified Scrum Professional (CSP) SAFe Scrum Master (SSM) or SAFe Advanced Scrum Master (SASM) PMI-ACP (Agile Certified Practitioner) Kanban certifications (e.g., KMP, TKP)

Nice To Haves

Experience with scaled Agile environments (SAFe, Nexus, Spotify model)
Exposure to cloud platforms (AWS, Azure, GCP)
Experience supporting distributed or offshore teams
Background in QA, development, or DevOps

Responsibilities

Serve as Scrum Master for one or more Agile teams using Scrum and/or Kanban frameworks
Facilitate Agile ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives, Backlog Refinement) with a focus on outcomes and efficiency
Guide teams in adopting Agile best practices, scaling frameworks (e.g., SAFe), and continuous improvement
Ensure consistent delivery of high-quality increments aligned to business priorities and technical standards
Track and analyze team performance using Agile metrics (velocity, cycle time, lead time, throughput, burn-down/up charts)
Drive data-informed decision-making to improve predictability and delivery flow
Identify bottlenecks and implement process improvements to increase team efficiency
Proactively identify, escalate, and remove blockers impacting team delivery
Manage dependencies across teams, especially in backend and distributed system environments
Partner with leadership to mitigate delivery risks and ensure alignment across initiatives
Partner closely with Product Owners and business stakeholders to maintain a well-groomed, prioritized backlog
Support backlog refinement with a focus on clear acceptance criteria and technical readiness
Facilitate communication between engineering, product, QA, and business stakeholders
Ensure transparency through regular reporting and stakeholder updates

Benefits

Medical, dental, vision, life, and disability insurance for the associate and eligible dependents
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401(k) retirement savings program
Mental health resources and Employee Assistance Program (EAP)
Paid vacation time (accrued based on hours worked and tenure)
Paid company holidays
Employee discount across our family of brands
Potential eligibility for annual merit-based compensation increases, where applicable

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