Scrum Master II - Lead Technology Op. Specialist
Truist Bank•Charlotte, NC
•Onsite
About The Position
Serves as the most senior support specialist within Technology Operations or as a team lead for daily operational activities. Ensures stable and efficient performance of enterprise platforms, systems, and infrastructure. Provides advanced technical guidance, delegates work, and reviews deliverables of lower-level support teammates. Supports management in enhancing processes and maintaining service continuity. The position will be onsite at one of the posted locations. Sponsorship is not available.
Requirements
- High school diploma or equivalent.
- Five or more years of experience in technology operations or enterprise technical support.
- Broad knowledge of operational systems, infrastructure components, and enterprise technology environments.
- Demonstrated ability to troubleshoot non-routine issues and provide guidance to lower-level teammates.
Nice To Haves
- Certifications such as CompTIA A+, Network+, Server+, or ITIL Foundation.
- Experience with enterprise monitoring tools, runbooks, and complex incident management.
- Exposure to hybrid or multi-platform infrastructure environments.
Responsibilities
- Acts as a team lead for daily operations, providing advanced technical guidance and reviewing work of junior teammates.
- Serves as the primary escalation point for non-routine, undefined, or complex operational incidents.
- Delivers advanced operational support for platforms, systems, and infrastructure, ensuring stable production performance.
- Identifies operational gaps or recurring issues and recommends improvements to senior teammates or management.
- Coordinates with cross-functional teams on maintenance, upgrades, and service activities.
- Oversees system monitoring, validates triage accuracy, and ensures timely escalation.
- Documents incidents, workarounds, and solutions, ensuring high-quality documentation from junior teammates.
- Reinforces compliance with approved standards, controls, and security requirements.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation in the first year, prorated based on hire date and full-time or part-time status
- 10 sick days, prorated
- Paid holidays
- May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
