Scrum Master - AI Delivery

Sedgwick•Telecommuter TN, NV

4d•Remote

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Role Overview The Scrum Master is responsible for ensuring structured, predictable, and transparent delivery of AI initiatives supporting insurance and claims operations. This role reinforces disciplined Agile practices, protects sprint commitments, and enables sustainable delivery velocity in a high-demand, regulated operational environment. The Scrum Master supports AI teams working on solutions that directly impact claims workflows, customer experience, financial outcomes, and regulatory compliance.

Requirements

5+ years of experience in Agile delivery environments
Experience supporting technical or analytics-driven teams
Understanding of regulated operational environments such as insurance or managed claims services
Strong facilitation, coaching, and conflict resolution skills
Ability to operate effectively within matrixed, multi-LOB enterprise structures

Responsibilities

Facilitates all Agile ceremonies, ensuring Sprint Planning sessions reflect realistic capacity and clear objectives grounded in operational priorities.
Works closely with the Product Manager/Owner to confirm backlog readiness, ensuring stories are sufficiently detailed to reflect claims workflows, system dependencies, and compliance considerations before entering a sprint.
Monitors delivery health using metrics such as velocity, throughput, cycle time, and unplanned work percentage, identifying patterns that may signal systemic inefficiencies or recurring disruptions.
Actively protects sprint integrity while coordinating appropriate channels for reprioritization outside of sprint boundaries in an environment where client escalations, regulatory updates, or operational emergencies may arise.
Proactively identifies impediments related to data access, integration constraints, security reviews, model validation processes, or cross-team dependencies, and works with Technology leadership to resolve them quickly.
Reinforces discipline around change management, ensuring mid-sprint injection of urgent requests is controlled and that stakeholders understand the operational impact of disrupting sprint commitments.
Fosters continuous improvement by facilitating structured retrospectives that focus on delivery efficiency, collaboration effectiveness, and quality of outputs.
Encourages psychological safety and shared accountability within the team, particularly important in AI initiatives that may require experimentation and iteration.
Maintains transparent dashboards and reporting mechanisms that provide leadership with clear visibility into sprint progress, risk exposure, and delivery predictability without undermining team focus.