Screening Specialist

Central Ohio Area Agency On Aging • Columbus, OH

3d • Hybrid

About The Position

The Screening Specialist is the first point of contact for older adults, individuals with disabilities, caregivers, and community members seeking information and assistance through the Central Ohio Area Agency on Aging (COAAA). The role answers initial phone calls, conducts intake screenings, and evaluates eligibility for COAAA programs and services. The Screening Specialist provides information, referrals, and connections to community resources while ensuring callers receive responsive, compassionate, and accurate assistance.

The position is conducted in a traditional office environment. Occasional remote work may be approved as needed.

Requirements

• High school diploma or equivalent.
• Either two years of college with a major in social or healthcare sciences, or two years of experience in social services, healthcare, case management, or a related field.
• Strong knowledge of community resources for older adults and individuals with disabilities.
• Excellent verbal communication and telephone customer service skills.
• Proficiency in Microsoft Office and ability to manage multiple applications simultaneously.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to provide crisis intervention and supportive problem-solving for individuals in need.
• Ability to work collaboratively as a member of a team.

Nice To Haves

• Bachelor’s degree.
• Experience with ODA and ODM computer systems.

Responsibilities

• Respond to incoming calls and inquiries from older adults, individuals with disabilities, caregivers, and professionals seeking services.
• Conduct telephonic needs assessments to determine potential eligibility for COAAA programs, including Medicaid waiver and other supportive services.
• Provide accurate information and referrals to appropriate community resources for older adults and individuals with disabilities.
• Use multiple computer programs simultaneously and navigate state ODA and ODM computer systems when applicable.
• Deliver customer service with empathy, patience, and problem-solving.
• Provide appropriate crisis intervention for callers experiencing urgent personal, healthcare, or mental health needs.
• Access interpreter services when needed to support individuals speaking a variety of languages.
• Collaborate with team members and COAAA program staff to ensure seamless referral and follow-up.
• Maintain current knowledge of available services, Medicaid processes, and eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED