Screening Service Coordinator - Drug & Alcohol

HASC Personnel Services • Pasadena, TX

2d

About The Position

The Screening Services Coordinator supports the day-to-day operations of drug and alcohol testing programs. This entry-level role processes test results, assists with new client onboarding, and responds to client inquiries about testing and results. The coordinator maintains accurate records, protects confidential information, and helps resolve data and reporting issues in collaboration with laboratories, collection sites, and internal teams. The role reports directly to the Supervisor of Screening Services – Drug & Alcohol and has no direct reports.

Requirements

• High school diploma or equivalent.
• One to three years of experience in data entry, administrative support, or a related role.
• Strong organizational skills and exceptional attention to detail and accuracy.
• Ability to manage time, prioritize tasks, meet deadlines, and handle multiple priorities in a fast-paced environment.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Problem-solving and critical-thinking skills, with the ability to resolve issues efficiently.
• Ability to respond to client inquiries and issues calmly, courteously, and with a solution-oriented approach.
• Working knowledge of Microsoft Word and Excel.
• Ability to perform the stated physical duties, including occasional lifting or moving of up to 25 pounds.

Nice To Haves

• Associate or bachelor’s degree in a related field.
• Experience with drug and alcohol testing programs and/or DOT compliance.
• Proficiency with Microsoft Office Suite and mobile workforce management platforms.

Responsibilities

• Accurately enter and process drug and alcohol test results in internal systems in a timely manner.
• Review results for completeness and escalate discrepancies or issues as needed.
• Respond to client inquiries about test results, status updates, and general testing questions.
• Maintain confidentiality and comply with applicable DOT and non-DOT regulations.
• Coordinate with laboratories, collection sites, and internal teams to resolve data or reporting issues.
• Document processes and maintain organized records of client and testing information.
• Assist with new client onboarding.
• Perform additional administrative and operational tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED