Bilingual Screening & Applications Specialist - Sandy Springs, GA

Cortland • Sandy Springs, GA

5d • Onsite

About The Position

As a Screening and Applications Specialist within Cortland’s centralized Contact Center, you will serve as the primary point of contact for prospective residents, guiding them seamlessly from application submission through move-in. You will review applications, verify documentation, and support applicants with professionalism and empathy throughout the leasing process. This role plays a key part in creating a positive applicant experience and requires exceptional customer service, strong communication skills, and the ability to excel in a fast-paced, dynamic environment.

Requirements

• 2+ years of experience delivering exceptional customer service, ideally in a service-driven or high-volume contact center environment; experience in the multifamily housing industry is strongly preferred
• High school diploma or equivalent required
• Demonstrated ability to handle confidential information with discretion and integrity
• Exceptional time management, prioritization, and organizational skills to manage multiple tasks in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with property management platforms such as Funnel, OneSite, and RealPage
• Skilled in CRM tools and adept at navigating systems in a contact center environment
• Exceptional attention to detail with the ability to accurately review applications, verify documentation, and maintain compliance while managing multiple tasks
• Ability to adapt to changing priorities and maintain accuracy under pressure

Nice To Haves

• Bilingual skills

Responsibilities

• Review and process rental applications accurately, ensuring compliance with company policies and regulatory requirements.
• Collect, verify, and manage applicant documentation promptly and efficiently.
• Respond to incoming calls, emails, and chat inquiries with professionalism, clarity, and a solutions-oriented approach.
• Maintain clear and consistent communication with multiple applicants simultaneously, providing timely updates and guidance.
• Address questions and concerns with empathy and patience, including de-escalating challenging situations when necessary.
• Navigate multiple technology platforms, adapt quickly to evolving systems and processes, and stay organized while managing competing priorities in a high-volume environment.
• Collaborate effectively within a team environment to achieve shared goals.
• Uphold Fair Housing practices and company standards at all times.

Benefits

• Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace.
• Cortland is a drug-free workplace.
• Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED