Screener - Little Company of Mary

Towne Park•Torrance, CA

2d•$25

About The Position

The Screener asks visitors COVID-19 screening questions provided by the site and performs temperature checks. The role also assists with guest inquiries, directions, and initial questions about the facility or its services. The Screener maintains a pleasant, friendly, and professional demeanor with guests, patients, coworkers, and clients; provides information about facility outlets, meeting rooms, amenities, and local attractions; and delivers requested messages, items, or amenities. The position requires maintaining patient and business confidentiality, responding to emergencies by priority, promptly reporting observed accidents and incidents, using only equipment for which the employee has been trained, and following the client’s procedures for hospital disaster codes and response plans. The work is routine and performed according to established practices, specific directions, and departmental guidelines, with work checked frequently.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Must pass a criminal background check and drug screen.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel, and surveillance system.
Ability to read, speak, and write standard English.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to understand 24-hour and military time systems.
Ability to perform general typing and/or basic computer skills.
Ability to prioritize tasks and remain calm in stressful situations.

Responsibilities

Greet guests and patients professionally and ask scripted screening questions politely.
Perform temperature checks on visitors.
Assist with guest inquiries, directions, and initial questions about the facility or its services.
Respond to emergencies on a priority basis and demonstrate willingness to assist others.
Provide information about facility outlets, meeting rooms, amenities, and local attractions.
Maintain patient and business confidentiality.
Deliver messages, items, and amenities as requested.
Immediately report observed accidents and incidents to the Guest Service Coordinator or Account Manager.
Use only equipment for which the employee has been trained and operate equipment safely.
Know hospital disaster codes and response plans and follow client standard operating procedures.