Geriatric Support Service Coordinator

Boston Senior Home Care•Boston, MA

1d•Hybrid

About The Position

Under the general direction of the Program Manager, but working collaboratively with the Senior Care Options (SCO) representative(s), the SCO Case Manager plays an integral part of the case management functioning of the agency. The SCO Case manager will provide initial assessment and ongoing assessments of the SCO client's needs including eligibility for any relevant Boston Senior Home Care (BSHC) service and other community resources. Furthermore, the SCO Case Manager will develop a service plan based on their assessment of client needs, which directly impacts areas of concern highlighted through the assessment. This position requires the ability to work autonomously, multitask, conduct home visits and family/provider meetings, telephone contact and regular documentation. The SCO Case Manager is responsible for working collaboratively within BSHC as well as externally with client formal and informal supports, SCO representatives, vendors, potential referral sources and other community agencies. SCO Case Managers actively participate in BSHC organizational life.

Requirements

Bachelor's Degree required.
Ability to effectively communicate in person, in writing, and by telephone.
Ability to effectively utilize BSHC's computer and information systems.
Sensitivity to older adult, disability and diversity issues
Commitment to maintaining members at home with dignity
Must be able to work in the United States
Ability to carry 15 to 20 lbs.
Regularly required to talk and hear.
Frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

Nice To Haves

LSW and relevant work experience preferred, but not required.

Responsibilities

Conduct multi-dimensional assessment of elders' functional and social needs incorporating eligibility/need for services, special programs and other community resources through home visits.
Provide ongoing assessment of client needs/status through contact with collaterals, informal supports and contact with the client via phone and regularly scheduled home visits. Adjust service planning and follow-up as indicated.
Develop a service plan that incorporates the areas identified within the assessment, utilizing needs assessment, knowledge of resources and problem-solving skills. Seek supervision for ongoing case management direction, high-risk client issues, vendor needs/issues, etc.
Initiate and follow up with an interdisciplinary consultation and review with SCO personnel for SCO GSSCs service planning recommendations and obtain approval of those services. Implement the plan utilizing all available resources; BSHC vendors/programs and other community resources.
Monitor the efficacy and quality of services provided by BSHC through contacts with client, their family, collateral contacts and vendor monitoring.
Maintain the client record through timely documentation that is complete and accurate of all related communications and required forms.
Provide ongoing advocacy for client, including exhibiting working knowledge of BSHC services/programs and other community programs.
Continually assist in the development of community resources knowledge within BSHC.
Seek peer or supervisory consultation to explore unfamiliar resource areas.
Contribute to organizational life through active participation in team activities, committees, and work groups. Promote a positive working environment through cooperative and respectful interaction with others.
Provide outreach efforts as a BSHC representative through all external contacts with vendors, collaterals, and community at large in order to ensure access to services for all client groups.