Scientist, R&D - Consumer Experience BU Support

The Kraft Heinz Company • Glenview, IL

1d • $77,800 - $97,300 • Hybrid

About The Position

The Scientist for Consumer Experience (CX) Product Insights supports consumer experience learning plans and product research for an assigned set of brands and platforms within Kraft Heinz’s North American Zone. The role helps define information needs and execute fit-for-purpose research to answer business and technical questions, supporting product and packaging development from ideation through launch readiness. It synthesizes learning into clear, actionable findings that inform renovation and innovation work, applying established CX tools and methods. The Scientist partners with R&D teams—including Product & Process Development, Packaging, and Sensory—as well as Marketing/Brand, Insights, Culinary, and external suppliers to translate consumer learning into product, packaging, and technical decisions.

The position is based at the Glenview R&D Center. Employees may work virtually up to two days per week and are expected to work in person at the assigned work location at least three days per workweek. The role is eligible for a performance-based bonus. The stated new-hire base salary range is $77,800–$97,300, with compensation varying based on factors including geographic region, job-related knowledge, skills, and experience. Kraft Heinz describes benefits and wellbeing programs that may vary by role, country, region, union status, and other employment factors.

Requirements

• Bachelor’s degree in Engineering, Food Science, Physical Science, Consumer Behavior/Psychology, Industrial Design, or Marketing with a strong consumer research focus, plus at least 2 years of relevant experience; alternatively, a Master’s degree with 1 year of relevant experience, or a Ph.D. with no relevant experience.
• Relevant experience should be in consumer/product research or consumer experience roles supporting product development.
• Growing ability to translate consumer learning into direction that informs product and package decisions.
• Foundational qualitative and quantitative research skills, including study design, instrument development, synthesis, and storytelling.
• Familiarity with common research, survey/testing, and analysis platforms.
• Ability to collaborate cross-functionally in a matrixed environment.
• Solid organizational skills, including prioritization, attention to detail, and on-time delivery.
• Clear written and verbal communication skills and ability to work independently and collaboratively.
• Analytical problem-solving skills and strong attention to detail.
• Ability to manage multiple priorities under guidance.

Nice To Haves

• Consumer packaged goods (CPG) experience is preferred.
• Food and beverage experience is a plus.

Responsibilities

• Support consumer experience research for the assigned portfolio and projects.
• Execute CX learning plans that align research with key decisions at development milestones, including prototyping, qualification, and launch readiness.
• Ensure projects have clear, validated CX direction and appropriate documentation as they progress through development stages.
• Design and execute qualitative and quantitative research focused on product and package experience, with support from senior scientists as needed.
• Synthesize CX research findings into clear, actionable summaries for assigned categories and brands.
• Help translate consumer needs and Jobs-to-Be-Done into product and packaging experience targets and design criteria.
• Prepare research summaries that clarify key findings and recommended next steps for cross-functional discussions.
• Support management of external research suppliers, including fieldwork coordination, timeline tracking, and deliverable quality checks.
• Manage individual projects and workstreams, with attention to prioritization, documentation, and stakeholder communication.
• Ensure compliance with data integrity and privacy requirements.

Benefits

• Performance-based bonus.
• Healthcare coverage for employees and eligible dependents, including medical and prescription drug plans.
• Dental insurance.
• Vision insurance.
• Paid time off and company holidays.
• Leave of absence.
• Flexible work arrangements.
• Recognition and training.
• Employee Assistance Program.
• Wellbeing programs and family support programs.
• 401(k).
• Life insurance.
• Accidental death and dismemberment coverage.
• Disability coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level