Science Camp Office Manager (seasonal)
About The Position
The Science Camp Office Manager plays a vital role in the day-to-day operations and efficiency of summer camp at Liberty Science Center. Key responsibilities include: 1. Primary Point of Contact: Serve as the main point of contact for camp families via phone and email; also communicate changes in campers’ schedule and other key information to our camp staff. 2. Administration: Manage registrations, camper files, etc 3. Logistics & Inventory: Tracking office supplies, camp equipment, and managing the camp store. 4. Customer Service: Deliver excellent customer service . 5. Camper Support: Assist with the supervision and engagement of campers. Reporting to the Director of Out-of-School Time Programs, the Office Manager works closely with all LSC Science Camp staff and other organizational staff as needed. You have strong communication, organization, and customer service skills. Self-directed in executing primary job functions, you advocate for change and recognize opportunities for improvement. Furthermore, you feel comfortable with the “unknowns” and a certain amount of “controlled” chaos. In other words, you expect the unexpected that each day at camp can bring.
Requirements
- Strong communication, organization, and customer service skills
- Self-directed in executing primary job functions
- Ability to advocate for change and recognize opportunities for improvement
- Comfortable with the “unknowns” and a certain amount of “controlled” chaos
Nice To Haves
- Commitment to Mission: Knowledge of Liberty Science Center’s mission and a deep desire to contribute to its advancement
- Customer Service: Friendly and professional when interacting with campers, families, guests, and all other visitors to LSC
- Teamwork: A team player with the ability to collaborate with others
- Communication: Exceptional interpersonal, written, and oral communication skills; capable of achieving the necessary tone and voice for multiple audiences
- Project Management: Exceptional organization/ time management and problem-solving skills, including the ability to effectively manage changing priorities
- Autonomy: Ability to work under minimal supervision and resolve issues independently based on expectations and standards
- Safety Management: Advanced first aid training and CPR certification
- Receptive Learner: Ability to quickly absorb new information and build on newly-acquired skills
- Administrative experience in a formal and/or informal educational environment, preferably in a supervisory or leadership capacity
- Experience providing customer service and maintaining relationships with partners
- Enthusiasm and ability to work with diverse audiences
- Proficiency in Google Applications and Microsoft Office Suite
- Bachelor’s degree in a STEM-related discipline preferred
- Proficiency in CampMinder is preferred
- Experience with a project management platform, such as monday.com, is preferred
Responsibilities
- Act as the primary point of contact for camp parents/guardians via phone and email
- Handle incoming calls, respond to inquiries, and clarify camp policies and procedures
- Manage the online camp platform for applications and communications
- Provide administrative and operational support for the implementation of LSC Science Camp
- Contribute to the creation and maintenance of department documents, including guidelines, onboarding resources, schedules, email lists, and programming data
- Communicate with the team about departmental and LSC updates
- Lead by example to foster team growth and collaboration through innovation, diversity, and inclusion
- Other responsibilities, as assigned
Benefits
- Paid sick time
- 25% discount in LSC gift shop
- 15% discount in the onsite café
- One-year LSC membership
- Free onsite parking
