School Transportation Program Manager (Administrator V)

Commonwealth of Massachusetts • Quincy, MA

1d • Onsite

About The Position

The School Transportation Program Manager (PM) must have a comprehensive working knowledge of school bus and school pupil laws, regulations, and policies. The Program Manager has oversight of the two segments of School Transportation regulated by the RMV: School Bus and School Pupil. This includes the inspection of 9,000 school buses three times a year, the issuance of school bus certificates to credentialed school bus drivers, and school bus company record audits. The School Pupil transport involves oversight of the issuance of school transport certificates to properly licensed drivers and creating the program to ensure all 7D vehicles meet legal requirements and are maintained through random compliance checks and company record audits. The PM needs to create and maintain Standard Operating Procedures (SOP) for the school bus and school pupil credentialing and oversight process, as well as a comprehensive catalogue of supporting policies. A review of all existing policies and procedures is required to ensure accuracy, modernization, standardization, and compliance with Massachusetts laws and RMV policies. The incumbent oversees training material and processes for school bus inspection procedures for field staff, ensuring relevance to modernizations. They must maintain awareness of changing industry practices and standards, communicating them to RMV management, staff, and the pupil transportation industry. Processes and procedures need to be put in place for proper oversight of school pupil companies, drivers, and vehicles, including regular communication and a comprehensive database. The role involves assisting the public with inquiries about school transportation and the RMV. Administrative staff for school transportation driver certificate issuance and renewal report directly to this program manager. Guidance and direction must be provided to staff to ensure consistent and sound decisions regarding certification laws, regulations, and processes. Field investigators conducting school bus inspections are a shared resource, requiring close collaboration with the Assistant Director for staff oversight. Documentation and maintenance of school transportation standard operating processes and policies are the PM's responsibility. Training requirements must be provided to the industry, and a process for continual improvement and an auditing/oversight process developed.

Requirements

• Comprehensive working knowledge of school bus and school pupil laws, regulations and policies.
• Ability to create and maintain Standard Operating Procedures (SOP).
• Ability to create and maintain a comprehensive catalogue of supporting policies.
• Ability to review existing policies and procedures to ensure accuracy, modernization, standardization, integrity, and consistency.
• Ability to ensure compliance with the Laws and Regulations of Massachusetts and policies of the Registrar of Motor Vehicles.
• Ability to oversee the training material and process of school bus inspection procedures for all field staff.
• Ability to maintain a keen awareness of changing industry practices and standards and communicate them to RMV management, staff, and the pupil transportation industry.
• Ability to put processes and procedures into place to ensure proper oversight of school pupil companies, drivers and vehicles.
• Ability to assist the general public answering inquiries/questions pertaining to school transportation and role of the Registry of Motor Vehicles.
• Comprehensive knowledge of certification laws, regulations and process to offer guidance and direction to staff.
• Ability to work closely with the Assistant Director for staff oversight.
• Ability to ensure that all standard operating processes and policies are clearly documented and updated as necessary.
• Ability to provide training requirements to the industry and develop a process for continual improvement as well as an auditing/oversight process.
• Ability to use data tools such as ATLAS and PowerBI to monitor the progress of inspections.
• Ability to act as liaison with the school bus company when issues arise.
• Ability to work closely with the regional supervisors to ensure all inspections are scheduled.
• Ability to review school bus inspection results to analyze data for safety related trends and school bus company performance.
• Ability to research school bus safety issues and standards to determine the appropriate practices RMV should incorporate or adopt for policy and procedural changes.
• Ability to manage school bus and 7D driver certification staff to ensure all certificates are issued in accordance with existing statutes, rules and regulations, and documented policies of the Registrar.
• Ability to ensure the business process meets key performance goals set.
• Ability to monitor the completion of on-site audits of school bus and school pupil transport companies.
• Ability to develop the SOP of the company audits as well as any policy needs.
• Ability to produce the data from these audits.
• Ability to consult with the Director and/or Asst. Director to determine the action to be taken when a company is not in compliance.
• Ability to create an evaluation process to ensure that the training being provided to drivers meets the requirements set forth by the RMV.
• Ability to monitor all School Bus and School Pupil Transport (7D) industry issues, complaints and requests for information, accidents, and other related events.
• Ability to create an ATLAS process to record the findings after investigation of a school bus or school transportation vehicle accident.
• Ability to develop a regular communication strategy to keep the industry informed and updated and ensure that the website, manuals and forms are up to date at all times.
• Ability to oversee the training of the existing field staff of 40 to ensure that all are up to date with the latest techniques and information pertaining to school bus inspection and other industry trends.
• Ability to interact with the RMV CDL Coordinator, school bus manufacturers and school bus companies regarding school transportation issues.
• Ability to act as a liaison between the RMV and industry associations, making presentations to business partners, maintaining a cooperative working relationship and contributing to agency meetings regarding all school transportation issues.
• At least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions.
• Satisfy a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations.
• Satisfy an employment reference check.
• Satisfy a satisfactory review of his/her driving records.
• Pass a comprehensive background check including a criminal record check, Department of Revenue (DOR) check, and employment references.

Nice To Haves

• A certificate in a relevant or related field may be substituted for one (1) year of the required experience.
• A Bachelor's degree in a related field may be substituted for two (2) years of the required experience.
• A Graduate degree in a related field may be substituted for three (3) years of the required experience.
• A Doctorate degree in a related field may be substituted for four (4) years of the required experience.

Responsibilities

• Create and maintain the standards for conducting school bus inspections three times a year.
• Identify trends, policy or procedure updates needed to support introduction of new vehicle types.
• Ensure all school buses are inspected three times a year during Aug/Sep, Jan/Feb and May/Jun; roughly 9,000 inspections per cycle, through use of data tools such as ATLAS and PowerBI to monitor the progress of the inspections.
• Act as liaison with the school bus company when issues arise and work closely with the regional supervisors to ensure all inspections are scheduled.
• Review school bus inspection results to analyze data for safety related trends and school bus company performance.
• Research school bus safety issues and standards to determine the appropriate practices RMV should incorporate or adopt for policy and procedural changes.
• Manage school bus and 7D driver certification staff to ensure all certificates are issued in accordance with existing statutes, rules and regulations, and documented policies of the Registrar.
• Monitor the completion of on-site audits of school bus and school pupil transport companies and work closely with regional supervisors to ensure all companies are audited in a timely manner.
• Develop the SOP of the company audits as well as any policy needs.
• Produce the data from these audits.
• Consult with the Director and/or Asst. Director to determine the action to be taken when a company is not in compliance.
• Create an evaluation process to ensure that the training being provided to drivers meets the requirements set forth by the RMV.
• Monitor all School Bus and School Pupil Transport (7D) industry issues, complaints and requests for information, accidents, and other related events.
• Create an ATLAS process to record the findings after investigation of a school bus or school transportation vehicle accident.
• Develop a regular communication strategy to keep the industry informed and updated and ensure that the website, manuals and forms are up to date at all times.
• Oversee the training of the existing field staff of 40 to ensure that all are up to date with the latest techniques and information pertaining to school bus inspection and other industry trends.
• Interact with the RMV CDL Coordinator, school bus manufacturers and school bus companies regarding school transportation issues.
• Act as a liaison between the RMV and industry associations, making presentations to business partners, maintaining a cooperative working relationship and contributing to agency meetings regarding all school transportation issues.
• Other duties, as assigned.

Benefits

• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed