School Success Manager (Su26)

National Education Opportunity Network•New York, NY

3d•$60,000 - $90,000•Remote

About The Position

The National Education Opportunity Network (NEON) is a rapidly scaling education justice non-profit focused on economic mobility by democratizing access to higher education. NEON delivers college credit-bearing courses from top universities into high school classrooms in low-income, Title 1 schools at no cost to students. Since 2019, NEON has reached nearly 60,000 scholars and aims to serve 1 million scholars within the next decade. The organization is composed of former education and civil rights leaders, teachers, and consultants, with a notable board including former U.S. Secretary of Education Arne Duncan and founder of the Children's Defense Fund, Marian Wright Edelman. The School Success Manager will be instrumental in helping NEON's high school partners adopt and implement the college-in-high school model to enhance student learning. This role involves communication with high school teams, ensuring model implementation, and managing course logistics. The ideal candidate will apply skills in new partner development and customer success management within an educational setting, comfortable engaging with district executive leadership, curriculum leaders, and teachers. Essential attributes include technical problem-solving, relationship management, emotional intelligence, empathy, and excellent communication skills. Responsibilities will evolve with organizational needs but will focus on building and managing relationships with partner high schools, supporting the implementation of college credit-bearing courses, expanding NEON's offerings within existing schools, collaborating on data analysis and impact reporting, coordinating site visits, and contributing to the improvement of the school partnership experience and student outcomes.

Requirements

Bachelor's degree and 5+ years of professional experience required.
Teaching and/or education program management experience highly valued.
Experience with Salesforce and/or Canvas preferred.
Other professional experience that allows you to garner a nuanced understanding of the challenges and opportunities for school and district leaders.
Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.
Excellent communication, negotiation, and relationship-building skills.
Strong skills in problem solving and learning technical processes.
Demonstrated ability to work independently and collaboratively in a fast-paced environment, manage deadlines, and drive toward outcomes.
Deep understanding of and curiosity about the dual-enrollment, early college, and college access spaces.
A deep, personal commitment to advancing educational equity and supporting students from underserved backgrounds.
Passion for expanding opportunities and addressing the systemic challenges that exist in Title I schools.

Responsibilities

Build and manage relationships with a portfolio of high schools (principals and teachers) to ensure they effectively implement NEON's model to drive student success.
Facilitate co-teacher selection, allocate courses to specific schools, make the student rostering process seamless, and address and resolve any issues or challenges that arise during course launch.
Support the implementation of college credit-bearing courses, ensuring students log in at the beginning of the semester at high rates.
Provide technical assistance to co-teachers around accessing and navigating Canvas.
Provide updates to school leaders on course progress and student performance.
Expand NEON's offerings within existing schools by managing ongoing communication with administrators.
Work collaboratively with internal teams to collect and analyze data, develop, and deliver impact reports.
Coordinate and lead site visits to support partner schools twice a year and provide technical support as needed.
Work with internal teams to continually improve the school partnership experience and student outcomes by suggesting process improvements, developing marketing collateral, and implementing stakeholder feedback.