School Operations Associate (26-27)

KIPP Texas Public Schools • San Antonio, TX

1d • Onsite

About The Position

The School Operations Associate (SOA) is a school-based position that ensures students, families, and staff have the information and resources they need to succeed. The SOA supports the day-to-day operational procedures that allow the school to run efficiently and effectively. The School Operations Team helps create conditions for schools to thrive by driving attendance, enrollment, and school-wide systems; leading safety and crisis management; and providing exemplary customer service to students, families, and staff.

The role is based at a school site Monday through Friday in a typical school environment with frequent interruptions. Travel is minimal, but may include other school sites or regional offices for professional learning or meetings. Reliable transportation is needed for travel between campuses. The position requires the ability to maintain emotional control under stress and to move about inside and outside the school throughout the workday. The employee may need to attend conferences, meetings, and training sessions virtually and in person within the region.

KIPP Texas offers comprehensive medical, dental, and vision plans with coverage options for employees and their families; competitive vacation and flexible paid time off policies; paid family leave; flexible spending accounts or a high-yield HSA; and employee assistance programs. Employee-paid benefits include legal plans, LifeLock identity protection, life insurance, and disability insurance.

Requirements

• Bilingual in English and Spanish.
• Demonstrate an unwavering commitment to the KIPP Texas mission and core values, and willingness to go above and beyond to meet the needs of students, families, and staff.
• Have a customer-service mindset, humility, urgency, and the ability to solve problems proactively and make decisions quickly.
• Have strong communication and time-management skills, including the ability to plan backward, manage multiple priorities with attention to detail, and deliver timely, consistent results.
• Be a team player with strong interpersonal, stakeholder-management, and relationship-building skills.
• Remain calm under pressure, especially during difficult conversations with parents and staff.
• Show a desire to continuously learn and develop professionally.
• Have reliable transportation for travel between campuses.
• Be able to maintain emotional control under stress and work with frequent interruptions.
• Be able to move about inside and outside the school throughout the workday.
• Be able to attend conferences, meetings, and training sessions virtually and in person within the region.

Responsibilities

• Assist with implementing day-to-day school-based operations policies and procedures.
• Implement daily school-wide procedures such as arrival, lunch, and dismissal.
• Capture transportation changes from families.
• Support school-based strategies to ensure students attend every day and year over year.
• Support families in completing registration documents.
• Support school events and activities as assigned.
• Make daily attendance calls based on guidance from the Attendance and PEIMS Specialist.
• Document attendance changes and correct attendance data in the student information system.
• Ensure family-facing materials are readily available.
• Schedule family meetings with appropriate team members.
• Manage phone calls coming into the school.
• Manage visitors coming into the school and complete check-in through Raptor.
• Prepare and send school-specific family communications.
• Maintain the front office and family-facing systems.

Benefits

• Comprehensive medical, dental, and vision plans with coverage options for employees and their families.
• Competitive vacation and flexible paid time off (PTO) policies.
• Paid family leave.
• Flexible spending account or high-yield HSA.
• Employee assistance programs.
• Employee-paid legal plans.
• Employee-paid LifeLock identity protection.
• Employee-paid life insurance and disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed