School Operations Associate (26-27)

KIPP • San Antonio, TX

2d • Onsite

About The Position

The School Operations Associate (SOA) is a school-based position that ensures students, families, and staff have the information and resources they need to succeed. The SOA supports the day-to-day operational procedures that allow the school to run efficiently and effectively. The School Operations Team creates the conditions for schools to thrive by driving attendance, enrollment, and school-wide systems; leading safety and crisis management; and providing exemplary customer service.

The role supports daily school operations, attendance and enrollment strategies, family and community communications, and front-office systems. The position reports to a school site Monday through Friday in a typical school environment with frequent interruptions. Travel is minimal, though the associate may travel to other school sites or regional offices for professional learning or meetings.

Requirements

• Bilingual in English and Spanish.
• Commitment to the KIPP Texas mission and core values, and willingness to go above and beyond to meet the needs of students, families, and staff.
• Customer-service mindset, humility, urgency, and the ability to proactively solve problems and make decisions quickly.
• Strong communication and time-management skills, including the ability to plan backward, manage multiple priorities, attend to detail, and deliver consistent and timely results.
• Team-oriented approach with strong interpersonal, stakeholder-management, and relationship-building skills.
• Ability to remain calm under pressure, especially in difficult conversations with parents and staff.
• Desire to continuously learn and develop professionally.
• Reliable transportation for travel between campuses.
• Ability to maintain emotional control under stress and work with frequent interruptions.
• Ability to move about inside and outside the school throughout the workday.
• Ability to attend conferences, meetings, and training sessions both virtually and in person within the Region.

Responsibilities

• Assist with implementing day-to-day school-based operations policies and procedures.
• Implement daily school-wide procedures such as arrival, lunch, and dismissal.
• Capture transportation changes from families.
• Support strategies to ensure students attend every day and year over year.
• Support families in completing registration documents.
• Support school events and activities as assigned.
• Make daily attendance calls based on guidance from the Attendance and PEIMS Specialist.
• Document attendance changes and correct attendance data in the student information system.
• Ensure family-facing materials are readily available.
• Schedule family meetings with appropriate team members.
• Manage phone calls coming into the school.
• Manage visitors coming into the school and complete check-in through Raptor.
• Prepare and send school-specific family communications.
• Maintain the front office and family-facing systems.

Benefits

• Comprehensive medical, dental, and vision plans with coverage options for employees and their families.
• Competitive vacation and flexible paid time off (PTO) policies.
• Paid family leave.
• Flexible spending account or high-yield HSA.
• Employee assistance programs.
• Employee-paid legal plans, LifeLock identity protection, life insurance, and disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed