School Operations Associate or Manager (2027-2028)

Zeta Charter Schools•New York City, NY

1d•Onsite

About The Position

Zeta is hiring a School Operations Associate or Manager to help drive operational excellence at a school in the Bronx, Upper Manhattan, or Queens. The role is fully on-site in New York City and is expected to start in July 2027 or sooner, depending on Zeta’s hiring needs and the candidate’s availability. The position title will reflect the candidate’s experience and organizational level. The role reports to the Operations Director and is hired on a rolling basis as positions become available. The role supports school safety, facilities, and efficient day-to-day operations so students and educators can thrive. The associate or manager will execute the school’s Zeta Operational Excellence (ZOE) Action Plan, support scalable operational systems, manage purchasing and inventory, assist with vendor relationships, and coordinate school-wide projects and systems. Responsibilities also include front office operations, family and visitor service, event planning, school communications, and relationship-building across the school community. Zeta describes its culture as mission-driven, collaborative, growth-oriented, and committed to high standards. Candidates must have permanent authorization to work in the United States. Bilingual English and Spanish candidates are strongly encouraged to apply.

Requirements

Bachelor’s degree.
At least 1 year of relevant hands-on experience in facilities, operations, or safety in a fast-paced environment; recent college graduates with relevant internship experience may also be considered.
Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities, meet deadlines, and follow through reliably.
Ability to thrive in a fast-paced, fully in-person environment and respond to challenges with urgency, professionalism, and solutions-oriented judgment.
Hands-on, systems-minded approach, with initiative to identify gaps, improve processes, and take ownership of results.
Strong work ethic, service-oriented mindset, and openness to feedback and growth.
Permanent authorization to work in the United States.

Nice To Haves

Bilingual in English and Spanish; such candidates are strongly encouraged to apply.
For Manager-level consideration, experience supervising a team is preferred; candidates who have trained or developed teammates may also be considered.
For Manager-level consideration, a proven record of owning complex operational projects, managing stakeholders, building systems, and driving strong results through others.

Responsibilities

Execute the school’s Zeta Operational Excellence (ZOE) Action Plan, tracking progress, completing action items, and following through on monthly priorities to maintain a score of at least 90%.
Support and strengthen efficient, scalable operational systems across the school building in partnership with the Operations Director.
Manage day-to-day and long-term purchasing and inventory systems, using data, forecasting, and best practices to steward school resources responsibly.
Assist with vendor relationships and negotiations, particularly for food service programs, facilities needs, and school renovations.
Collaborate with school leaders and teammates to maintain a safe, organized, and high-functioning school environment.
Plan, manage, and execute school-wide systems and projects, including student enrollment, student record maintenance, and long-term operational initiatives.
Represent Zeta’s mission and brand, ensuring students, families, staff, and visitors experience warmth, professionalism, and “Family Wow.”
Own front office operations as the primary point of contact for visitors and families, delivering consistently high-quality service.
Plan and execute school-wide events and communications, maintain the school events calendar, and produce weekly family communications and newsletters.
Build and sustain relationships with students, families, staff, and community stakeholders so community members feel informed, supported, and included.
Model ownership, attention to detail, and problem-solving, contributing to operational excellence and a joyful school community.

Benefits

Comprehensive and affordable medical, dental, and vision plans.
Flexible spending accounts for eligible medical purchases and commuter expenses.
403(b) retirement plan with matching contributions from Zeta.
Competitive compensation.
Relocation support for eligible candidates moving to New York City.
Monthly stipend for wellness and lifestyle expenses.
Four live therapy sessions per month through Talkspace and a free Headspace subscription.
MacBook Air and specified monthly reimbursement for mobile phone use.
Fully stocked team spaces with snacks and quality coffee.
Zeta swag, team outings, and treats.
Books and resources for professional development.
Clear pathways for professional growth.
Consistent feedback and support from managers and teammates.
Community Circle practice and interactive mindfulness and DEIJ programming.