School Operations Admin

Charter Schools USA•Shreveport, LA

12h•Onsite

About The Position

To join a team of people with the mission: Relentless Commitment to Student Greatness in School and in Life™. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts™ through an education model that gives every student the opportunity for success. As a School Operations System Administrator, you will be responsible for supporting the organization's operational systems and enrollment reporting to maintain configurations, data flow, and data quality to meet business needs. They will facilitate between the vendor and the process owners to ensure the systems meet the organization's requirements. The SOSA will be the liaison for the integration, launch, and implementation and connectivity of systems that capture enrollment information from applications to state reporting to meet operational and compliance needs.

Requirements

Must have prior experience with SchoolMint or other enrollment systems.
Active and attentive listener
Ability to communicate ideas in both technical and user-friendly language
Ability to work independently with general guidance on outcomes and objectives
Strong customer service orientation
Organized and able to successfully multitask
Demonstrates excellent oral, written, and interpersonal skills
Ability to conduct research into systems issues and products as required
Effective documentation and reporting skills
Bachelor's degree in education, computer science or related area or equivalent experience
3+ years of experience managing an enrollment system and enrollment reporting
Experience in reporting data submissions for State for various departments
Highly detail-oriented with the ability to manage daily activities and short/long-term projects under pressure with accuracy and responsiveness
Proficient in verbal and written English and strong interpersonal skills
Flexible work schedule, as needed to solve service issues
Ability to work under limited supervision following standardized practices and/or methods
May perform other duties assigned.

Responsibilities

Coordinate with all shareholders in supporting the school operational systems
Partner with the organization's leadership to gather requirements to the business needs and complete the systems configurations within the deadline provided
Facilitate the flow of information between student information and enrollment systems and services
Coordinate training for national and state staff for all assigned systems
Manage student system service desk tickets for all shareholders for the assigned systems and escalates tickets to the correct vendor and/or escalation team as needed
Train and support staff on change management, service desk, and other procedures as needed
Oversee change and release management processes for enrollment systems
Act as a liaison between vendors and customers
Work with staff and various department team members on projects, data requests, data analysis, reporting, and custom reports as needed
Partner with end users and department managers to ensure data is available, reliable, consistent, accessible, and secure
Provide insight into data integrity and cleanliness for enrollment systems
Facilitate continuous improvement cycle between the Marketing and Enrollment and ITSS departments to meet the needs of the organization for enrollment reporting