School Office Manager - Great Lakes Learning Academy

Connections Academy•East Lansing, MI

10h•Onsite

About The Position

Working from the office in East Lansing, Michigan, the School Office Manager manages a team of administrative assistants and works directly with the school leadership team on daily administrative tasks, including entering data into school or district systems. The role oversees office operations, supports families and school stakeholders, collaborates with internal teams, and helps maintain accurate records and procedures. The position requires travel and attendance at in-person events, including State Testing, throughout the school year as determined by the school; overnight travel may be required. Occasional evening hours may be needed to support families.

Requirements

High school diploma or equivalent.
Strong ability to ensure reporting accuracy.
Knowledge of Michigan State and ISD reporting systems, such as CEPI, MCIR, and Catamaran.
Ability to understand billing, payment processing, and general accounting.
Proficiency with Microsoft Office tools and web-based applications.
Intermediate or higher skill level in MS Excel.
Proficiency with Google applications, including Mail, Calendar, Drive, Chat, and Documents.
Ability to multitask in a fast-paced environment.
Ability to maintain privacy and confidentiality in accordance with FERPA.
Good interpersonal skills and attention to detail.
Excellent oral and written communication skills.
Customer-focused approach.
High degree of flexibility.
Demonstrated ability to work well in a fast-paced team environment.
Ability to travel and attend in-person events throughout the school year, potentially including overnight travel.
Availability for occasional evening hours as needed to support families.

Nice To Haves

Experience in K-12 education and/or state educational reporting.
Experience with computer-based information systems.

Responsibilities

Manage, train, and support administrative assistants who report to the office.
Oversee the office team’s daily work, including records management, event logistics, enrollment tasks, withdrawal processing, transcript requests, student portfolios, and communications with staff and families.
Collaborate with PVS Teams, including State Reporting and Compliance, to ensure required data is entered accurately and promptly into school and district information systems.
Maintain accurate employee records, including fingerprints onsite and in school operating systems.
Create and update school Standard Operating Procedures.
Work directly with PVS Teams, including Facilities and the Academy’s Property Manager.
Manage the school phone system.
Account for mail and voicemail received by the office.
Maintain and update the Office Emergency Plan.
Assist the School Leadership Team with daily tasks and projects as needed.
Assist families and school stakeholders with questions by phone and in the office.
Perform additional duties as assigned.
Travel and attend in-person events, including State Testing, throughout the school year as determined by the school; overnight travel may be required.
Work occasional evening hours as needed to support families.