Office and Enrollment Coordinator

CHC•Palo Alto, CA

23h•Onsite

About The Position

The School Office and Enrollment Coordinator is the organizational backbone and welcoming face of Sand Hill School. This role ensures the school operates smoothly day-to-day by managing communications, scheduling, records, events, and enrollment processes while creating a warm and professional environment for students, families, and staff. This position is also responsible for setting up and overseeing all school operational processes and procedures.

Requirements

Bachelor's degree in education, administration, or a related field
Bilingual proficiency in Spanish
First Aid/CPR certification
Safety Care Training certification
Experience with GradeLink or similar student information systems
Experience working in a school setting
Exceptional organizational skills, proactive initiative, and a calm, flexible presence
Strong time-management skills with ability to manage multiple priorities simultaneously without close supervision
Excellent written and verbal communication skills with ability to communicate appropriately with prospective families, current families, students, and staff
Proficiency in Microsoft Outlook (email and calendar), Microsoft Word and Excel, and Google Workspace (Docs, Sheets, Drive)
Strong discretion and judgment when handling confidential student, family, and personnel information
Ability to manage budgets, track expenditures, and flag discrepancies to administration
Willingness to obtain First Aid/CPR certification prior to or shortly after start date

Responsibilities

Serve as the welcoming face of Sand Hill School, creating a warm and professional experience for all visitors, families, and students
Own all front office communications by directing incoming calls, emails, and mail with professionalism and urgency, ensuring every inquiry receives a prompt and thoughtful response
Lead visitor management and campus safety protocols, overseeing check-in procedures, maintaining visitor logs, and consistently enforcing entry protocols
Manage day-to-day front office operations, including mail and package distribution, maintaining a polished and welcoming lobby, and supporting special projects and administrative needs
Oversee the master school calendar, coordinating all events, activities, and meetings while keeping staff informed through daily morning announcements
Provide administrative support to the Head of School and Manager of Operations as needed
Manage office supplies and curriculum materials budget, ordering and inventorying supplies for classrooms and workrooms following administrative approval
Ensure daily attendance submission from teachers and track and document student tardiness and absences
Oversee student health and safety by administering medication and basic first aid as needed, while ensuring emergency medical and contact information remains current and accessible to all staff
Maintain full commitment to child safety, mandated reporting obligations, and professional boundaries at all times
Lead the planning and execution of all major school events, managing logistics, hospitality, equipment, and facilities—including Back to School Night, Holiday Extravaganza, Talent Show, School Play, and Graduation
Establish, maintain, and keep all student files current, including evaluations, ROIs, and IEPs
Lead the full admissions process from inquiry to enrollment, managing the yearly tour calendar for both virtual and in-person visits, responding to prospective family inquiries, and conducting tours and shadow days
Oversee new student onboarding and enrollment documentation, guiding accepted families through paperwork, following up on incomplete documents, coordinating new student orientation, and monitoring GradeLink for applications and submissions
Oversee the summer school admission program, managing inquiries, applications, enrollment, scheduling, and communications while serving as the primary point of contact for students, families, and staff, including tracking payments and following up on outstanding balances