School Based Health Center Charge Nurse

RiverStone Health•Billings, MT

1d•Onsite

About The Position

The School-Based Health Center Charge Nurse will provide patient care to school aged patients who are served at our three School Clinics. The person in this role will act as a charge nurse for the Patient Care Team to identify barriers to care and to understand the interplay between physical health, mental health, social issues and resource needs, and will encourage patients and their families to actively engage in their own health and work toward maintenance or improvement of health status. The goal of this position is to keep patients engaged in care with their PCP throughout school.

Requirements

Associates Degree in Nursing required
Considerable patient care and nursing experience: 3 to 5 years
Any combination of experience and training which provides the equivalent scope of knowledge, skills and abilities necessary to perform the work
Current driver’s license in the state of MT
Registered Nurse in the state of Montana in good standing
Computer literacy, in Microsoft Office Suite.
Ability to maintain a calm and positive demeanor during difficult client interactions.
Ability to display non-judgmental and empathetic listening skills.
High degree of detail-oriented skill level.
Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
Ability to work collaboratively and maintain a positive work environment.
Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.
Ability to understand and adhere to required administrative policies and procedures.
Excellent communication skills to ensure efficiencies and quality customer service.
Ability to accurately access the physical, emotional, and psychological state of clients.
Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language as appropriate to the situation.
Ability and willingness to quickly learn and use new skills and knowledge brought about by rapidly changing information and/or technology.
Knowledge of community resources, services and programs available to assist clients.
Customer Service Excellence: Doing things right the first time Making people feel welcome Showing respect for each customer Anticipating customer needs and concerns Keeping customers informed Helping and going the extra mile Responding quickly Protecting privacy and confidentiality Demonstrating proper telephone etiquette Taking responsibility for handling complaints Being professional Taking ownership of your attitude toward Service Excellence

Nice To Haves

Bachelor's Degree in Nursing
Medical terminology training or experience
Experience working with underserved population
Experience working in a customer service environment

Responsibilities

Assess patient needs, answer patient questions, provide assistance and education to patients
Provide direct patient care in compliance with RiverStone Health policies as well as any programmatic policies (e.g. school district policies)
Measure and record patients' vital signs, such as height, weight, temperature, blood pressure, pulse, or respiration.
Administer prescribed medications or start intravenous fluids, noting times and amounts on patients' charts.
Make appointments, keep records, or perform other clerical duties.
Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions.
Documents care provided in electronic medical records according to documentation standards
Obtain or verify necessary patient information such as medical records, verification of employment and a release for all patient records.
Review patient medical records regularly and follow up with outside care providers, agencies, and community service providers to ensure that the patient receives appropriate assistance.
Utilize an electronic medical record to retrieve patient information and to develop and enter patient data into a computer database and/or spreadsheet.
Accurately and appropriately document patient information in a timely manner and in accordance with RiverStone Health clinic policies and procedures.
Provide culturally sensitive care and services to patients, maintaining awareness of social and/or medical issues, and a willingness to work with underserved, under-or un-insured, and low-income patients.
Identify and refer clients to appropriate community resources and programs; enhance working relationships with other community agencies and referral sources.
Provide crisis assistance as necessary.
Access appropriate Federal, State, County and local programs, community service providers and agencies, and other resources to meet client needs.
Recognize and educate staff that managing patient care is a team effort that involves clinical and nonclinical staff (e.g., physicians, nurse practitioners, physician assistants, nurses, medical assistants, educators, front desk staff, schedulers, etc.) interacting with patients to achieve stated objectives.
Attend meetings, conferences, workshops and training sessions and review publications and audio-visual materials to become and remain current on principles, practices and new developments in assigned work areas.
Stay abreast of social and/or medical issues relating to the underserved, uninsured and low-income patients.
Communicate and coordinate regularly with appropriate others to maximize the effectiveness and efficiency of interagency operations and activities.
Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions.
Provide needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
Keep immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
Ensure program compliance guidelines, contract/grant requirements and/or accreditation standards are met.
Ensure program, and agency policies and procedures are being followed.
Generate and interpret reports and other pertinent information to share with staff and utilize for quality improvement strategies.
Assist with the development of quality care and patient/client satisfaction.
Identify and support quality Improvement initiatives.
Assess and develop strategies to ensure program success.
Investigate complaints and suspected violations.
Lead productive and motivational team meetings.
Promote teamwork and collaboration among staff.
Order supplies and oversee inventory management for multiple sites.
Manage and over see the VFC program for multiple sites, including monitoring the vaccines temperatures after hours.
In absence of program manager, coordinate the day-to-day work of clinic staff
Participate in recruiting, hiring, onboarding and coaching of team members
Work closely with community partners to build relationships and ensure communication and collaboration.
Make presentations to community partners, local state, regional and national organizations as appropriate.
Actively promote School-Based services in clinic and outreach settings within the schools and community.
Perform other duties as assigned in support of RiverStone Health’s mission and goals.