School and Community Outreach Associate

WELLNEST EMOTIONAL HEALTH & WELLNESS • Los Angeles, CA

1d • Hybrid

About The Position

The School and Community Outreach Associate is responsible for assisting the School Linked Services & Community Outreach Program Manager with facilitating efficient, timely operations of screening referrals and maintaining relationships with the community and LAUSD and/other schools. This role involves processing and responding to school linked service requests, maintaining communication with referring parties, engaging in community outreach events, and gathering necessary documentation for referrals.

Requirements

• High School diploma (or equivalent) required.
• At least 2 years of experience with entering and tracking of computerized data preferred.
• Proficiency with software including Microsoft Word and Excel preferred.
• Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public.
• Ability to read, analyze and interpret manual and office documents.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions where only limited standardization exists.
• Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts.
• Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints.
• Ability to be flexible and adapt to changing work demands.
• Maintain high level of concentration and attention to detail for extended periods of time.
• Ability to respond effectively to sensitive inquiries or complaints.
• Maintain a high level of ethical and professional standards in accordance with agency and community policy.
• Ability to talk or hear in order to give and receive information and instructions.
• Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls.
• Ability to reach with hands and arms.
• Ability to use computer keyboard up to 50% of the day.
• Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment.
• Lift and/or move up to 25 pounds.
• Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required.

Nice To Haves

• Employee may be asked to pursue additional training when it is determined to be in the best interest of the Company.
• Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business.
• Employee must maintain a valid California driver’s license and clean driving record that meets Wellnest’s insurance carrier’s criteria for liability coverage.
• In keeping with Company policy for all employees, the successful applicant must also complete a test for TB, and fingerprint clearance by the Department of Justice.
• Proof that you will be fully vaccinated against COVID-19 and boosted per eligibility guidelines by your employment start date.

Responsibilities

• Processes and responds to school linked service requests from LAUSD and/other schools contracted with Wellnest.
• Maintains ongoing communication with referring party (PSW, School Psychologist) about the referral’s disposition and outcomes through exchange of monthly reports and as well through the county-wide Service Request Tracking System (SRTS) and Service Request Log (SRL) for DMH.
• Engages in community outreach events with SLS PM in school and community events, ie) back-to-school, resource fair, and health fairs.
• Assists in contacting referral source during outreach phase to engage families and students for services and gather documentation needed to process referral.
• Maintains an accurate feedback status of school linked referral under internal systems and SRL on a daily basis.
• Gathers and uploads required Wellnest, DMH, and Medi-Cal required documentation and IDs and ensuring these items are completed during screen and triage process by SLS PM.
• Participates with other clerical and administrative support staff in routine and special tasks that support interdepartmental and general company functioning.

Benefits

• $10,000/year to build a personalized health benefits package from a choice of available medical, dental, and vision coverage plans
• Employer-paid $50,000 life insurance policy
• Employer-sponsored 401(k) company match, dollar for dollar, up to 4%
• Profit-sharing contribution benefit of up to 5%
• Prorated $2,500 bilingual Spanish differential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED