Community Outreach Associate

The Recovery Village • Columbus, OH

16h • $70,000 - $85,000

About The Position

Consultative sales opportunity. The Recovery Village treats individuals with primary substance abuse and co-occurring mental health disorders. The Community Outreach teams work with various accounts such as hospitals, counselors, therapists, treatment centers attorneys, and other professional organizations. The outreach team is responsible for managing their own book of business in an assigned territory and connecting with referral partners on a recurring basis.
The Recovery Village is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues. We put behavioral health front and center, providing assistance to people with substance abuse issues, addictions and mental health concerns.
With facilities in various regions of the U.S., we have been furthering this mission since our inception, applying our advanced approach to patient care.
Every facility in the The Recovery Village network strives to provide the highest quality of care, using evidence-based therapeutic models that really work. Our goal is to help men, women and adolescents live healthy, happy lives without the burden of substance abuse or mental illness.
The Community Outreach Associate will work to create, establish and maintain new and existing relationships with referral sources within the assigned area and help assist patients seeking treatment find appropriate treatment locations.
Works effectively with the facility leadership team to ensure success of the facility by completing the following:
Proven ability to work independently as well as collaboratively with senior management, physicians, clinicians, admissions and members of the business development team.
Assist with creating and strengthening referral relationships.
Assist with organizing and planning onsite facility-specific events and tours.
Organize quarterly CEU presentations and events and assist with facility specific conference registrations.
Must identify local speaking opportunities, facilitate speaker submissions and ensure presence at all local community events.
Assist with coordination of alumni events and activities. Help build and maintain database. Assist with follow-up calls when needed.
Work in tandem with alumni coordinator to ensure maximum opt-ins to alumni group, participation in events and online reviews from patients, families and referral sources.
Build rapport with current patients while onsite.
Host quarterly alumni events in territory (may plan larger events biannually if necessary).

Requirements

• Flexible, adaptable and eager to learn with the ability to work in a fast-paced environment
• Ability to exercise professional judgment and discretion
• Effective use of Microsoft Office Suite and Salesforce
• Excellent project management, organizational skills, strong interpersonal skills, writing skills, communication and presentation skills including the ability to effectively communicate cross-functionally with senior levels of management
• Bachelor’s degree in marketing, public relations, sales, business or related field preferred
• Minimum one (1) years’ experience in business development, referral relations or relationship management required
• Good driving record that meets safety and company insurance standards

Nice To Haves

• Knowledge of treatment industry a plus
• Experience in the behavioral healthcare industry preferred

Responsibilities

• Create, establish and maintain new and existing relationships with referral sources within the assigned area
• Assist patients seeking treatment find appropriate treatment locations
• Work effectively with the facility leadership team to ensure success of the facility
• Assist with creating and strengthening referral relationships
• Assist with organizing and planning onsite facility-specific events and tours
• Organize quarterly CEU presentations and events and assist with facility specific conference registrations
• Identify local speaking opportunities, facilitate speaker submissions and ensure presence at all local community events
• Assist with coordination of alumni events and activities
• Help build and maintain database
• Assist with follow-up calls when needed
• Work in tandem with alumni coordinator to ensure maximum opt-ins to alumni group, participation in events and online reviews from patients, families and referral sources
• Build rapport with current patients while onsite
• Host quarterly alumni events in territory (may plan larger events biannually if necessary)
• Consistent communication with Case Management / DOA/ Ops/ Clinical/ Medical
• Family Weekend Attendance/participation (Friday sessions)
• Other duties as assigned

Benefits

• Paid Time Off: Up to 3 weeks of paid time off per year
• Retirement: 401K + match
• Insurance: Health, Vision, Dental, Life Insurance. PLUS Telehealth platform access with insurance and visits at NO cost to the employee.
• Matching HSA -up to $1500 a year contribution from the company to your HSA

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level