Scholarship Office Student Assistant AY 26-27

Careers Listing•Fullerton, CA

7h•Onsite

About The Position

This is a part-time FWS position at the Scholarships Office as a Scholarships Office Student Assistant Peer Mentor. The student will assist in various areas of the office, as needed: document imaging, receptionist, and peer mentor. The student will create a welcoming environment for clients, assist clients in the scholarships and financial aid process, and review incoming documents for completeness. The student assistant will answer basic scholarship and financial aid questions as a receptionist, at the counter, in the office, via email, through ServiceNow tickets, and on the telephones. Additional responsibilities may include: assisting staff with preparing documents for students for financial aid verification and scholarships; sorting, date-stamping, and reviewing mail for completeness and routing to appropriate staff; returning incomplete documents and forwarding those that are complete for continued processing; scanning documents; and mailing all notifications. Student Assistants will gain an understanding of the scholarship process at CSUF and the financial aid program eligibility requirements. The student will start the business day in the lobby by logging on to computers, unlocking entrances with staff present, preparing the client service area and environment, and end the day by logging off computers and preparing the client service area for the next day. Training and orientation will be in the Office of Financial Aid, the Scholarships Office, and the Titan Hub and will consist of observing other full-time staff as they serve students at the records, reception, counter, and telephone service areas. In addition, responsibilities include other duties as assigned and occasional evenings and weekends for outreach events. This is a 10-20 hours a week position with a tentative start date in the Fall 2026 semester, continuing through the 2026-2027 academic year, contingent upon office needs and FWS guidelines.

Requirements

Must be a current student at CSUF and enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
Must have completed the prior semester (not graduated) or be registered for the subsequent semester.
Must be in good academic standing (not on academic probation, continued probation, or academic dismissal).
Must be authorized to work in the United States and provide employment eligibility documents.
Must have Federal Work Study (FWS) to apply.
Excellent communication and interpersonal skills.
Ability to listen to others and respond clearly, accurately, and concisely.
Flexibility and ability to work in a fast-paced environment with frequent interruptions.
Ability to work and interact with a diverse population and professional staff.
Ability to learn quickly, follow directions, and complete tasks on time.
Ability to learn and perform assigned work.
Ability to follow oral instructions.
Ability to work cooperatively with faculty, staff, and other students.
Ability to communicate effectively with all levels.
Ability to read and write English at a level appropriate to the position.
Ability to work with and maintain confidential information.
Must pass a background check, including a criminal records check.

Nice To Haves

Prior experience working in customer service with college students or the public is desired.
Customer service experience preferred.
All majors accepted.
First-year students, sophomores, and juniors considered.

Responsibilities

Create a welcoming environment for clients.
Assist clients in the scholarships and financial aid process.
Review incoming documents for completeness.
Answer basic scholarship and financial aid questions via multiple channels (reception, counter, office, email, ServiceNow tickets, telephone).
Assist staff with preparing documents for students for financial aid verification and scholarships.
Sort, date-stamp, and review mail for completeness and route to appropriate staff.
Return incomplete documents and forward complete ones for processing.
Scan documents.
Mail all notifications.
Gain an understanding of the scholarship process at CSUF and financial aid program eligibility requirements.
Start the business day by logging on to computers, unlocking entrances with staff present, and preparing the client service area.
End the day by logging off computers and preparing the client service area for the next day.
Observe full-time staff during training and orientation.
Perform other duties as assigned.
Participate in occasional evenings and weekends for outreach events.