Scholarship Technician

California State University, Long Beach • Long Beach, CA

2d • $4,262 - $5,998 • Onsite

About The Position

The Scholarship Technician performs a variety of complex and technical duties involved in providing the support needed to allow students to receive financial assistance. This includes the verification of eligibility for federal, state, and scholarship programs and the awarding of aid within these programs. The Technician also serves as a comprehensive point of contact in Financial Aid - providing accurate direction and guidance to students, their families and campus partners in all aspects of both general financial aid processes and scholarship specific processes, identifying those who need to meet with a financial aid counselor or administrator to resolve more complex issues. Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.

Requirements

• Equivalent to two years of responsible general clerical experience in a college or university financial aid office required.
• Knowledge and experience with technology, including equipment (computers, scanners, etc.) and software applications (MS Office, student systems).
• The ability and motivation to acquire and apply new knowledge and implement new software applications.
• Ability to exercise sound judgment and to maintain confidentiality of student records.
• In-depth knowledge and understanding of current financial aid needs analysis methodology and scholarship, federal, and state financial aid program guidelines.
• Knowledge of scholarship and general financial aid regulations, practices, and resources.
• Knowledge of online student information systems such as PeopleSoft and Blackbaud.
• Ability to interpret, apply, and communicate scholarship and financial aid academic policies and procedures.
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Nice To Haves

• Bachelor's Degree preferred.

Responsibilities

• Provide specialized processing and customer support specific to the CSULB Scholarship Program, assist with information dissemination and training of students, internal staff, and campus partners on various aspects of assigned program – under direction of the program lead.
• Provide processing and technical assistance to support the administration of and scholarship programs and general financial aid programs, which includes monitoring and re-evaluating continued student eligibility, making and revising financial aid awards, processing reports, and other activities during various stages of the financial aid cycle within the Blackbaud/Beach Scholarships, PeopleSoft, and OnBase systems.
• Provide advising and general customer service to prospective, newly admitted, and current students/parents, and campus partners regarding various aspects of scholarship specific year round processes as well as student eligibility, educational costs, types of financial aid available, aid coordination, and, the general financial aid process, while tailoring the information to the particular needs, situation, and level of background of each customer. This type of interaction may occur via phone conversations, in person or virtual meetings, and/or electronic exchanges.
• Assist in determining and evaluating student financial aid eligibility by performing federal verification of individual student application data, reviewing and confirming general student eligibility criteria (i.e., citizenship, selective service, NSLDS, etc. database matches), and performing/calculating need analysis as well as knowledge sharing and collaborating on various topics with internal team members.

Benefits

• Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Health Coverage: A variety of medical, dental, and vision plans.
• Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree