Scholarship Program Coordinator

ACE Scholarships•Greenwood Village, CO

2h•$55,000 - $65,000•Hybrid

About The Position

The Scholarship Program Coordinator will be responsible for supporting the administration of ACE K-12 scholarship programs nationally (private, and state and national tax credits), including but not limited to serving as a customer support contact for: partner private schools, families, and other educational vendors. This includes support for applications and renewals, vendor marketplace support and setup, communications and other data management. As a supporting contact for partner schools and families this position requires a high level of customer service with professional communication both written and verbal.

Requirements

Unwavering belief in the school choice, educational freedom, and the ACE Scholarships mission.
Strong customer-centric philosophy; ability to maintain professionalism, patience and empathy when resolving issues with stakeholders
Experience in program project implementation
Strong attention to detail and ability to stay organized
Knowledge and experience in Microsoft Office Suite, high comfort level with database and CRM systems (ServiceNow)
Ability to manage multiple projects and activities
Enthusiastic self-starter with the ability to identify problems and develop and implement solutions
Ability to communicate and adjust workflow to accommodate schools and families during seasons of high volume
Experience managing data and reporting
Strong verbal and written communication skills in English, Bilingual in Spanish is desired but not required.
Bachelor’s Degree or equivalent work experience in customer service, non-profit administration, hospitality, or other related fields
Personal and professional integrity
Strong communication and customer service skills
Excellent professional appearance and presentation
Strong analytical and decision-making skills
Ability to travel out of state (<10%)

Nice To Haves

Bilingual in Spanish is desired but not required.

Responsibilities

Administer the K-12 Scholarship Program
Serve as supporting contact for ACE partner schools and families
Provide excellent customer service to schools and families returning communication in a timely manner and assisting families and schools throughout the scholarship process
Ensure the accurate administration of the K-12 Scholarship Program, in accordance with policies and procedure
Manage the application and scholarship process
Evaluation of income verification documents including by not limited to 1040’s, 1099s, SNAP Approval letters, or other forms of documentation.
Support research and collection of school-level data from partner schools in designated states for the ACE third-party evaluation project
Conduct exit surveys and other data collection for internal purposes
Articulate ACE mission to community members
Participate in engagement activities that will create value to schools and families
Assist with marketplace transactions and approvals
Ad hoc projects as directed by manager

Benefits

Medical Insurance (with generous employer contribution)
Dental Insurance (with generous employer contribution)
Vision Insurance
Voluntary Life Insurance
HSA, FSA, Limited FSA, and Dependent Care FSA pre-tax spending accounts
Employee Assistance Program (EAP)
Free, Employer-paid Short-term, Long-term, and AD&D insurance.
401(k) with 6% employer match with immediate vesting
Scholarships for employee’s whose children are actively enrolled in a K-12 private school ($3,500/child, up to $10,500/year).
On-site amenities in Colorado Home Office inlude employer paid parking, gym, café, and building security, in-office coffee, snack bar, and walking treadmill