Scholarship Program Administrator (Remote – Hybrid: MN)

Scholarship America•Saint Peter, MN

1d•$18 - $19•Hybrid

About The Position

The Scholarship Program Administrator position directly contributes to our mission by effectively facilitating a portfolio of scholarship programs to change students’ lives through scholarships. This role will work with client partners to guide them through their program cycle, including client contract approval, student applications, evaluations, selections, notifications, college payment, and reporting. The position consults with clients on Scholarship America best practices to achieve student outcomes and program goals. The Scholarship Program Administrator also works with cross-functional internal teams that support program delivery and assist students, parents, and school officials in a team environment.

Requirements

Successful background with client relationships through account management and/or customer service
Demonstrated ability to work effectively, efficiently, and cooperatively with diverse groups of people in on-site and virtual environments
Effective professional communication skills (verbal – phone, written - email, chat, letters, contracts, documentation); may include in-person contact for site visits
Ability to work independently with strong time management & prioritization skills to effectively manage competing priorities
Attention to detail to ensure programs are administered according to contract parameters and timelines
Proficiency with Excel and other MS Office Suite products
Strong aptitude for learning and effectively utilizing new software applications and digital tools
Initiative to analyze and solve problems
Associate’s degree or equivalent experience
A passion for improving student outcomes and a commitment to serving marginalized students of need

Nice To Haves

Ability to coach and consult with partners on designing programs that support students of greatest need
Experience providing customer service to or supporting diverse populations
Cultural awareness to appreciate varied lived experiences and the potential impact on educational achievement
Understanding of scholarship processes through personal or professional experience
Multilingual skills (preferably Spanish)
Bachelor’s Degree or equivalent experience

Responsibilities

Proactively foster partner relationships, ensuring partners are kept up to date and aware of the status of the program, and provide suggestions and guidance in order to maximize program impact
Responsible for the accurate completion of all processes required for the scholarship, using multiple customized and standard operating systems
Share knowledge of business processes and procedural changes with team members, contributing to a positive, team-based culture
Maintain detailed student and financial records, determine eligibility, and oversee student award payments, ensuring contract requirements are accurately fulfilled
Use professional communication skills to provide support to clients, students, parents, recommenders, and schools
Support and drive organizational change by providing input to increase efficiency and improve technology
Implement organizational skills to prioritize work and ensure program timelines are met
Understand and manage the applicant evaluation process and participate in granting scholarship awards
Update and communicate program details to include contract and calendar, application processing and evaluation, allocation and distribution of awards, and preparation of reports
Demonstrate positive collaboration with other areas of the organization to meet program needs
Invoice and maintain financial accounts for assigned programs and provide assistance with financial reporting