Scholarship Admin Specialist

Georgia Department of Revenue•Atlanta, GA

2d•Remote

About The Position

The CAPS Scholarship Administration Specialist will report to the Scholarship Administration Manager in an assigned region. The Scholarship Administration Specialist will process initial CAPS scholarship administration applications to determine program eligibility for applications statewide. The CAPS Scholarship Administration Specialist is responsible for conducting programmatic and operational activities of the scholarship administration function/section of the Childcare and Parent Services (CAPS) program within the Department of Early Care and Learning (DECAL). This includes the eligibility determination process for participation in the CAPS program for initial applications. This position is home-based and requires some statewide travel. Reliable attendance is an essential function of this position; consistent availability to work scheduled appointments and adhere to report deadlines is required.

Requirements

High school diploma/GED and three (3) years of related experience; or one (1) year of experience at the lower level Economic Support Cons 1 (SSP050) or position equivalent.
Excellent oral, written, analytical, presentation, and interpersonal communication skills.
Demonstrated ability to form and maintain collaboration among partners.
Computer skills in Microsoft Office to include: WORD, EXCEL, and POWERPOINT.
Computer skills in state program software such as GEORGIA GATEWAY, NexxPhase, and KOALA.
Ability to manage own time, set priorities, work without direct supervision, and contribute to team atmosphere.
Competent to answer questions related to child care quality and health and safety, as well as community resources quickly and accurately.
A comprehensive understanding of early care and education settings, as well as both state and community programs and resources for eligible families.
Strong knowledge/experience of program development and implementation.
Experience working with diverse communities and sensitivity to needs and concerns of various cultural groups.
The ability to speak clearly, to hear and understand at a normal conversational level, and to receive detailed information through verbal communication.
Close visual acuity to perform an activity such as: preparing and analyzing data; viewing a computer terminal; extensive reading and visual inspection.
Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification.
Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
Full range of hand and finger motion for data entry purposes.

Nice To Haves

Bachelor's degree in a related field from an accredited college or university and Two years of experience in child serving, state or community program or organization.
Current or previous CAPS program work experience
Current work experience in another DECAL program
Two years or more of experience in child serving, state or community program or organization
Two years or more of experience working with vulnerable populations, including families who lack fixed, regular, and adequate housing, children with disabilities, and those whose home language is not English
Two years or more of experience working with low-income families.
Two years or more of experience managing or overseeing an application or eligibility process in a human services program
Knowledge and training in creating a customer service centered culture and integrating exemplary customer service into processes and procedures.
Knowledge of Child Care Development Fund federal regulations

Responsibilities

Processing assigned electronic and hard copy initial applications for CAPS scholarships to determine program eligibility.
Verifying eligibility through appropriate documents and contact with consumer's employer, education institution, and any other third-party entity that may verify eligibility; and applying eligibility policies accordingly.
Processing referrals from Department of Family and Children Services (DFCS) and/or partner agencies for CAPS scholarships to determine eligibility.
Providing resolution to customer concerns and issues that arise.
Providing initial consumer education.
Works in close collaboration with program administration, provider relations, and family support sections of the CAPS division to ensure seamless service delivery to all families and providers, and exemplary customer service.
Conducts research using a variety of sources to complete, prepare, assemble, process, and/or generate reports and other documentation, or to respond to inquiries, questions or requests.
Enters data from forms, records, reports, and/or other sources into data systems for purposes such as maintaining databases.