Scheduling Team Lead - Dollywood Theme Park - Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

2d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Scheduling Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Scheduling Team Lead will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Scheduling Team Lead is responsible for overseeing and working with the Scheduling Team and designated Dollywood cost centers. The Scheduling Team Lead will ensure Host work schedules are completed in a timely, accurate manner, and posted in accordance with Dollywood policies and procedures. The Scheduling Team Lead will be responsible for labor management control focusing on analysis to ensure the Division is on target for budgeted labor models. The Scheduling Team Lead will also assist with the coordination of training and mentorship aspects of the Scheduling program. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 18 years of age
High school diploma or equivalent required
Must have proven skills in time management, short and long-term planning and strong organizational skills to be able to coordinate multiple tasks
Proficient knowledge of computer software (UKG, Word, Excel, Teams)
Must successfully complete a pre-employment background check including motor vehicle and drug screen
Valid driver’s license and proof of auto liability insurance
Able to make a friendly impression when speaking to or corresponding with Guests, vendors, and other Hosts
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for Hosts and Guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy

Nice To Haves

college degree preferred
Experience in using and understanding time tracking and labor scheduling software preferred

Responsibilities

Provide support to designated cost center Leadership by completing weekly work schedules, ensuring their accuracy and posting in accordance with established guidelines
Coordinate with all departments within the Centralized Scheduling cost centers, Helping Hands, special groups and other various sources to fill required positions as needed to ensure designated areas operate at Guest Excellence
Coordinate with Hosts in designated cost centers to account for requested days off, leave of absence requests and other availability related situations
Review labor forecast and align schedules to meet labor management expectations
Oversee and assist in the development and implementation of strategic and long-range plans for Centralized Scheduling
Provide support to designated Managers and Supervisors in the form of analytical reporting and communication of findings
Work with Centralized Scheduling teams to understand labor needs of individual cost centers and make decisions based on that information to schedule locations accordingly
Maximize the efficiency for Centralized Scheduling schedules, including staying within the guidelines of the budget model, developing initiatives to maximize hosts’ availability and following ACA classification requirements
Provide verbal and written communication for scheduling changes as required
Track and provide weekly summary to Management teams on all required metrics, such as scheduled hours vs. actual hours, employment statistics, and training attendance
Monitor the centralized call-in line daily and identify/contact replacements as necessary
Coach and develop all members of the Centralized Scheduling Team
Provide office support as/when required, including taking messages, receiving visitors, record keeping/filing and assisting Hosts as needed
Be a role model in the areas of attitude, enthusiasm, and attention to detail, adherence to policies and concern for both guests and hosts
Maintain confidentiality as required
Complete assigned special projects in a timely manner
Serve as Team PIC
Maintain cost center qualifications, in a minimum of three (3) areas, to support park operations if needed