Scheduling/Staffing Coordinator

Still Hopes Episcopal Retirement Community

7d•Onsite

About The Position

Solutions for Living at Home, a ministry of Still Hopes, is part of a premier continuing care retirement community that offers amenities designed to inspire older adults to achieve their personal best. We foster a culture of excellence, offer competitive pay with generous benefits including insurance, paid time off, tuition reimbursement, and matching 401K. We are currently seeking new members to join our caring, progressive team! Solutions for Living at Home has been recognized nationally and awarded Best in Experience, Provider of Choice, and Employer of Choice. This position is responsible for organizing and maintaining caregiver schedules to ensure each client receives services that meet their individual needs. This role requires strong organizational skills, attention to detail, and excellent communication to balance client preferences and caregiver availability.

Requirements

Must have, as a minimum, two (2) years of scheduling and healthcare/homecare experience
SC Driver’s license required with verified three (3) year safe driving record
Must possess a high school diploma or GED
Must be proficient with a computer
General knowledge of labor and employment laws
Excellent written and verbal communication skills
Strong organizational skills
Strong attention to detail

Nice To Haves

Certified Nursing Assistant certification is a plus

Responsibilities

Develop and manage schedules for caregivers based on client service plans and preferences.
Match caregivers to clients according to skills, experience, availability, and client compatibility.
Respond promptly to schedule changes, and emergencies by finding suitable replacements.
Communicate schedules and any updates clearly to caregivers and clients.
Maintain accurate records in the agency software and ensure compliance with agency policies.
Collaborate with the intake and care management teams to understand client needs.
Monitor caregiver hours and report overtime or staffing gaps to management.
Provide exceptional customer service to both clients and caregivers.