Provo MTC Scheduling Specialist | Part-Time (28 Hours)

The Church of Jesus Christ of Latter-day Saints•Provo, UT

About The Position

The Scheduling Specialist is an individual contributor who assists with all functions and processes of the Scheduling Office. The role coordinates missionary scheduling assignments with MTC departments, the Missionary Department, and mission presidents. This is an at-will, fixed-term position with potential for continuation based on business needs and performance. The position is part-time, 28 hours.

Requirements

Three years of customer service and/or office experience, or an equivalent combination of education and experience.
Knowledge of Microsoft Word and Microsoft Excel.
Excellent interpersonal communication skills.
Excellent public relations skills when working with missionaries, ecclesiastical leaders, MTC departments, and personnel.
Ability to work in a high-stress environment with sensitivity to difficult situations.
Ability to handle highly confidential information with discretion and professionalism.
Detail-oriented with the ability to handle multiple tasks simultaneously.
Mature judgment in problem solving, prioritizing simultaneous tasks, and coordinating with multiple departments.
Ability to meet critical deadlines in time-sensitive work.
Physical ability to perform essential job functions, which may include sitting for long periods and using monitors and equipment.
Church employees must be members of the Church who are worthy of a temple recommend.

Nice To Haves

Four years of work or college experience.
Experience with other desktop information tools.
Ability to analyze data and run macros in Excel.
Familiarity with Acuity Scheduling or other scheduling programs.

Responsibilities

Arrange, index, and document incoming missionary registers and assign companions, residences, classrooms, branches, and schedules for 200 to 700 incoming missionaries per week.
Resolve language advancement and delay changes, threesomes, and solo missionary assignments.
Communicate weekly scheduling assignments with MTC departments to coordinate space, teacher availability, and training length of stay.
Communicate and reschedule postponements, reassignments, language changes, and cancellations.
Order and prepare individual materials for incoming missionaries, including nametags, ministerial certificates, and schedules.
Assist international missionaries with medical, church support, travel, and language needs.
Process senior missionaries arriving Mondays and younger missionaries arriving Wednesdays, resolving and communicating necessary changes.
Assist with scheduling, training, and supervising volunteers who help with missionary intake.
Resolve walk-in missionaries' issues involving mailboxes, keys, handbooks, nametags, identification cards, and ministerial certificates.
Process early-arriving missionaries and make arrangements until check-in.
Assist staff and ecclesiastical leaders with scheduling classrooms, residence halls, meeting rooms, and conference rooms.
Assign and instruct solo missionaries on policy and expectations.
Update the database with corrected missionary personal information.
Train and coach student employees.
Ensure missionary assignments are accurate and avoid overlap, double-scheduling, or missed needs.
Verify missionary status, MTC and mission arrival and departure dates, and other personal data.
Update individual missionary records as directed by the Missionary Department, MTC ecclesiastical leaders, and MTC training leaders.
Maintain the confidentiality of information about missionary assignments, departures, and reinstatements.