Scheduling Specialist (Full Time, Pearson Cancer Center)

Centra Medical Group • Lynchburg, VA

3d • $18 - $26

About The Position

The Scheduling Specialist performs patient scheduling for appointments within the facility and at outside facilities. The role requires understanding complex treatment regimens to ensure appointments are scheduled for the correct timing and duration. The Scheduling Specialist coordinates among physicians, patients, nurses, and other facilities to support well-coordinated, timely patient care.

The position involves scheduling appointments around treatment timelines and provider requirements, communicating with patients and care teams, providing preparation instructions for scans, and coordinating supporting services. The specialist also follows up on missed appointments, manages inter-office messages, routes paperwork, and provides courteous assistance to patients and caregivers.

Requirements

• High school diploma, GED, or equivalent.
• At least 1 year of medical office experience, such as scheduling patients or radiology procedures.
• Knowledge of medical terminology.
• Proficiency using dual monitors and multi-line phones while navigating at least three software programs simultaneously.

Responsibilities

• Schedule patient appointments to align with complex treatment regimens, provider requirements, scans, and appointments with outside providers.
• Provide accurate, timely, and responsive information to patients, providers, and staff at the practice and outside facilities.
• Inform patients how to prepare for scans, including any required medication or diet adjustments.
• Communicate provider orders for scans, treatment, or other services to teams across the Physician Practice so supporting teams, such as financial assistance and prior authorization, can engage.
• Follow up with patients about missed appointments and coordinate rescheduling to meet treatment timelines and physician requirements.
• Manage inter-office messages to ensure patient appointments are adjusted and communicated in a timely manner.
• Coordinate processes and route paperwork to meet physician and facility requirements.
• Demonstrate courtesy and helpfulness toward patients and their caregivers.
• Use dual monitors and multi-line phones while navigating at least three software programs simultaneously.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED