Scheduling Specialist
Carle Health•Champaign, IL
•Onsite
About The Position
The Patient Scheduling Specialist I is responsible for accurately screening and completion of callers' inquiries by telephone. Responsible for accurately documenting inquiries from patient and providers for screening, scheduling and directing patients to appropriate providers, services or level of care. Provides information to patients to fully utilize and benefit from all of Carle services. Facilitates communication between self, providers, and patients to ensure that needs of patient are met.
Requirements
- Customer service experience
Responsibilities
- Assumes responsibility for answering, scheduling, documentation and follow-up on all inquiries from patients and providers generated by telephone, internet based, or written/electronic correspondence.
- Educates patients and providers regarding a variety of patient care issues, including, but not limited to insurance, provider, department/location, payment options and availability of Carle services.
- Obtains, updates and verifies patient demographics, insurance and co-pays and Primary Physicians.
- Answers telephone, takes and delivers messages to physicians, nurses and others.
- Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
- Distributes all messages according to practice communication standards.
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
